Anne Larson
Truckee,California
Summary
Student at Stanford University passionate about research and the Environment. Seasoned Food Runner and Front Desk Receptionist highly experienced in food service roles and customer service. Well-versed in safe handling and cleaning requirements. SCUBA and CPR certified.
Overview
3
3
years of professional experience
Work History
Volunteer Research SCUBA Diver
University of Nevada Reno
01.2021 - 02.2022
- Operated underwater video, sonar and recording equipment
- Assessed diving equipment for proper functionality before dive to minimize mishaps
- Maintained logbook of dive locations and times
- Ran underwater plots and kept track of data.
Front Desk Receptionist
Stanford Gym and Recreation Services
02.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Explained policies and procedures to visitors
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Greeted visitors to provide information and direct to appropriate personnel.
Ambassador, Guest Services
Martis Camp
06.2023 - 09.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for faster service, improving overall guest experience.
- Collaborated with staff to ensure seamless coordination of guest services and accommodations.
- Developed strong rapport with guests, fostering a welcoming atmosphere and encouraging repeat business.
Food Runner
The Lodge at Martis Camp
06.2022 - 09.2022
- Double-checked meals placed in window against customer tickets for accuracy
- Ran food from the kitchen to dining room/tables
- Memorized dining room floor plans and understood seat number system
- Assisted servers to optimize guest dining experience
- Responded quickly to customer concerns and escalated major issues to management
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Stocked service supply areas with tableware, garnishes and prepared food.
Pool Deck Crew Member
Old Greenwood
06.2021 - 09.2021
- Swept, mopped and washed down decks to remove dirt and debris
- Delivered/gave customers towels
- Sanitized and organized pool chairs
- Cleared poolside tables of dishes.
Education
Currently enrolled - Human Biology And Environmental Science
Stanford University
06.2026
High School Diploma -
Tahoe Truckee High School
Truckee, CA06.2022
Skills
- Research Experience
- Collaboration
- Organization
- Leadership
- Call routing
- Customer assistance and interaction
- Email and telephone decorum
- Serving staff support
- Dining room setup
- Closing duties
- Cleaning and sanitizing methods
- Table bussing
- Customer seating
- Table setup
Great with kids, babysitter, skier, passionate about the outdoors.
Love spending time being active in the outdoors. Passionate about the environment.
Additional Information
Embarked on a service trip to nepal in 2018, brought washing machine to a school in KhumJung.
Timeline
Ambassador, Guest Services
Martis Camp
06.2023 - 09.2023
Front Desk Receptionist
Stanford Gym and Recreation Services
02.2023 - Current
Food Runner
The Lodge at Martis Camp
06.2022 - 09.2022
Pool Deck Crew Member
Old Greenwood
06.2021 - 09.2021
Volunteer Research SCUBA Diver
University of Nevada Reno
01.2021 - 02.2022
Currently enrolled - Human Biology And Environmental Science
Stanford University
High School Diploma -
Tahoe Truckee High School