Anne Leslie
BUCKEYE,Arizona
Summary
- Creative Homeschool Educator offering 7 years of experience developing and implementing course curriculum. Proficient in evaluation, monitoring student performance and organizing examinations. Hardworking and energetic individual with excellent communication and supervisory skills.
- Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Homeschool Educator
Home
08.2015 - Current
- Adapted teaching methods and lesson plans to changing student needs.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Led and coordinated physical development, educational activities to develop students' physical, emotional and social growth.
- Created and developed lesson plans to meet students' academic needs.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
Technical Support Representative
Teleperformance USA
09.2017 - 08.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
Tele Sales and Customer Service Associate
Uhaul Moving And Storage
08.2012 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor of Science - Computer And Information Sciences
Arizona State University
Tempe, AZ05.2025
Bachelor of Arts - Business Administration And Management
Graffins College
Nairobi Kenya01.2006
High School Diploma -
Navigators Academy
Nakuru,Kenya08.2002
Skills
- Public Speaking
- Collaborative Learning
- Active Listening
- Organizational Skills
- Technology Integration
- Critical Thinking
- Curriculum Development
- Team Collaboration
- Problem-Solving
- Program Design
- Creative Problem Solving
Languages
Swahili
Native or Bilingual
English
Full Professional
Timeline
Technical Support Representative
Teleperformance USA
09.2017 - 08.2018
Homeschool Educator
Home
08.2015 - Current
Tele Sales and Customer Service Associate
Uhaul Moving And Storage
08.2012 - 03.2017
Bachelor of Science - Computer And Information Sciences
Arizona State University
Bachelor of Arts - Business Administration And Management
Graffins College
High School Diploma -
Navigators Academy