ANNE LIMON
East Wakefield,NH
Summary
Dedicated professional with vast experience providing exceptional customer service to a wide variety of customers. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Strong analytical abilities, attention to detail, and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Premium Auditor - Contract
Kahana Insurance Services
03.2025 - Current
- Conducted thorough audits of premium calculations to ensure accuracy and compliance with regulatory standards.
- Assess policyholder’s operations to ensure compliance with insurance regulations.
- Reviewed policy documentation and financial records to identify discrepancies and recommend corrections for improved accuracy.
- Provided exceptional customer service by maintaining open communication lines with clients throughout the entire auditing process.
Cashier & Opener - Seasonal
Country Goods and Groceries
08.2025 - 11.2025
- Greeted customers entering store and responded promptly to customer needs.
- Performed opening procedures, such as counting cash registers, restocking, checking refrigerator temperatures and expiration dates.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Assisted with inventory management, restocking shelves to optimize product availability
Premium Audit Representative
Accelevant Premium Audit
04.2023 - 03.2025
- Conduct complex premium audits, primarily for Commercial General Liability & Workers’ Compensation policies.
- Gather and analyze all policyholders financial records to ensure accurate premium is charged.
- Work closely with insured, agents, and underwriting to reconcile any discrepancies.
- Heavy focus on quality, while also meeting and exceeding weekly production goals.
- Enhanced company reputation by providing exceptional customer service and support.
Premium Audit Representative
Markel Insurance
08.2022 - 06.2023
- Responsible for conducting calls and emails to policyholders and agents to assist with completing and returning their workers’ compensation audit documents prior to their designated deadline.
- Managed client communications to ensure clarity and satisfaction throughout audit processes.
- Successfully completed an average of 20 audits daily with a 95% accuracy average.
- Continued to meet and exceed 85% productivity goals.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Insurance Specialist
Stone Nevada LLC
01.2020 - 05.2020
- Worked closely, and built rapport with real estate agents within Simply Vegas Real Estate, title companies, and loan officers.
- My goal was to offer homeowners insurance quotes to new home buyers, and bind policies.
- Upsold additional lines of coverage, including but not limited to; auto, renters, flood, and boat.
- Worked with several insurance carriers, including Traveler’s, Progressive, PURE, and CHUBB.
Licensed Insurance Agent
Goosehead Insurance Agency
11.2017 - 05.2019
- Provided highly professional customer service, ensured end to end resolution on all insurance matters that encompassed all lines of business, including; homeowners, renters, commercial, flood and auto.
- Worked with over 40 insurance carriers.
- Issued endorsements on policies.
- Managed retention on all accounts, preventing cancellations amongst clients.
- Generated new business by creating leads, cross selling and upselling additional coverage.
Executive Response Team
Sprint
04.2017 - 11.2017
- Responsible for resolving complex, sensitive cases in a high volume corporate office with the ultimate goal of customer retention.
- Thoroughly research account details to determine suitable resolution for customers issues.
- Communicate with Sprint store managers when complaints were filed, provided feedback to sales representatives and agents.
- Built rapport with customers in a professional manner via phone and email communication.
- Worked closely with management and assisted with new hire training, as needed.
Tier-3 Corporate Customer Service
Expedia
01.2016 - 03.2017
- Researched, analyzed and created solutions for highly escalated customer issues with a positive and confident approach.
- Assisted customers with complex travel needs, with the goal of call resolution and customer retention.
- Responsible for contacting vendors and airlines when appropriate, in a courteous and professional manner.
Team Lead Supervisor
Caption Call
11.2014 - 01.2016
- Responsible for supervising, coaching and motivating a team of 16-18 communication assistants.
- Led team in delivering exceptional customer service, enhancing user experience with Caption Call products.
- Effectively motivated team to reach monthly goals.
- Ensured quality assurance, utilizing remote monitored call system.
- Facilitated regular team meetings to align goals and address operational challenges effectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Communications Assistant/Mentor
Caption Call
11.2012 - 11.2014
- Dictate conversations for the hard of hearing community, striving to provide the best possible experience for the client.
- Tested and screened potential employees.
- Mentored current employees.
- Helped motivate and suggest techniques to help improve dictation skills, with the goal of raising centers test score average for accuracy.
- Assisted training department with new hires.
- Coached and demonstrated different methods based on experience and skills learned.
- Reviewed all policies, procedures, and computer systems with new hires.
- Assisted with company hiring events, on and off site.
Education
Associate of Arts - Early Childhood Education
College of Southern Nevada
Las Vegas01.1998
Skills
- Salesforce
- MS Office
- GDS Trained in Sabre
- Nexus
- PAAS
- NCCI
Timeline
Cashier & Opener - Seasonal
Country Goods and Groceries
08.2025 - 11.2025
Premium Auditor - Contract
Kahana Insurance Services
03.2025 - Current
Premium Audit Representative
Accelevant Premium Audit
04.2023 - 03.2025
Premium Audit Representative
Markel Insurance
08.2022 - 06.2023
Insurance Specialist
Stone Nevada LLC
01.2020 - 05.2020
Licensed Insurance Agent
Goosehead Insurance Agency
11.2017 - 05.2019
Executive Response Team
Sprint
04.2017 - 11.2017
Tier-3 Corporate Customer Service
Expedia
01.2016 - 03.2017
Team Lead Supervisor
Caption Call
11.2014 - 01.2016
Communications Assistant/Mentor
Caption Call
11.2012 - 11.2014
Associate of Arts - Early Childhood Education
College of Southern Nevada