Anne Loop

• Provide great customer service to our members and internal staff.
• Lead our Online banking integration project, meet with internal staff and educate for a seamless transition.
• Train new hires and account teams, meet weekly for 1:1 discussions.
• Process transactions daily and run reports nightly.
• Monitor our email inbox, phones, inquiry's from our website.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
• Addressed customer service inquiries quickly and accurately
• Documented conversations with customers to track requests, problems and solutions
• Pull reports daily and create charge batches accordingly.

• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process

Greet customers as they came into office, answer phones and relay details of current applications. Set up times to show available rentals, hand out applications and collect information. Email, handle payments and receipts. Use of all office equipment, update company website.

As teller coordinator I was responsible for scheduling breaks and lunches daily. I was the vault teller as well, so was responsible for making sure other tellers were under their cash limit and stocked with coin. I was also the merchant teller, so responsible for large deposits and also providing the merchants with cash orders. Processed everyday transactions such as deposits, withdraws, payments, money orders and cashiers checks.