Anne Luberisse
Miramar,FL
Summary
Driven by a passion for customer service and a knack for multitasking, I excelled at McDonald's by enhancing customer satisfaction and streamlining service efficiency. My expertise in cooking and conflict resolution, coupled with a proven track record of reliability, contributed to a significant improvement in team performance and service delivery. Skilled in conflict resolution and time management, I consistently met sales goals and improved operational efficiency, demonstrating reliability and effective communication in fast-paced environments. I'm a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success. I'm hardworking and a passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Cook
McDonald's Restaurant
03.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Assisted in the training and onboarding of new hires, sharing expert knowledge and fostering a supportive team environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Provided support during staff shortages or unexpected absences, demonstrating adaptability and strong teamwork skills.
- Received recognition for exceptional customer service, consistently earning positive feedback from patrons.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Sales Associate
Nordstrom Rack
11.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
Cashier
Burger King
01.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Cashier
Wendy's
01.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to increase revenue.
Maintenance Crew Member
Walmart
05.2014 - 08.2015
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Enhanced customer satisfaction by providing timely and thorough maintenance support for all service requests.
Cashier
Kentucky Fried Chicken
04.2007 - 03.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Upsold additional products and services to increase revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Associate
Mobile Solutions Inc
05.2006 - 01.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers by answering questions and fulfilling requests.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FLCNA - Nursing Assistance
LifeWork
Miami, FL05.2018
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL05.2016
Skills
- Customer Service excellence, customer assistance
- Conflict Resolution
- Product Knowledge
- Cooking, Frying
- Cleaning and organization
- Food handling
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Written and verbal communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Cook
McDonald's Restaurant
03.2023 - Current
Sales Associate
Nordstrom Rack
11.2019 - 01.2020
Cashier
Burger King
01.2019 - 11.2019
Cashier
Wendy's
01.2018 - 08.2018
Maintenance Crew Member
Walmart
05.2014 - 08.2015
Cashier
Kentucky Fried Chicken
04.2007 - 03.2009
Sales Associate
Mobile Solutions Inc
05.2006 - 01.2007
Associate of Arts - Business Administration
Broward College
CNA - Nursing Assistance
LifeWork
High School Diploma -
Dr. Michael M. Krop Senior High School