Anne Lubin
Greenwood,Indiana
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
SelectRx / Select Quote
04.2024 - Current
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Walgreens
11.2023 - 04.2024
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
Provider Services (Claims) For Florida Medicaid
Alorica
08.2022 - 12.2023
- Reviewed insurance claims received electronically or in written form
- Reviewed claim and associated history
- Evaluated available information to explain each decision made on a claim based on an approved procedure
- Investigated simple to moderately complex claims and determined level or resolution if appropriate
- Identified the need for additional information; contacted appropriate source to obtain needed information
- Delivered prompt service to prioritize customer needs
- Educated providers about billing, payment processing and support policies and procedures
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Used administrative guidelines as resource or to answer questions when processing medical claims
- Reviewed provider coding information to report services and verify correctness
- Reported policy changes and company conditions affecting customer satisfaction
- Checked documentation for accuracy and validity on updated systems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Identified ways to improve efficiency in operations and implemented process changes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
- Met deadlines while maintaining high-quality deliverables
- Participated in ongoing training to enhance own job skills and knowledge.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Provider Enrollment Analyst (Kansas And Virginia)
Alorica
02.2022 - 08.2022
- Focused on learning new skills and staying updated with industry changes
- Adhered strictly to confidentiality guidelines while accessing sensitive personal information
- Assisted clients with the appeals process when necessary, ensuring all required paperwork was completed correctly
- Identified discrepancies or inconsistencies in documents submitted by clients and requested additional evidence as needed
- Checked documentation for accuracy and validity on updated systems
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Verified client information by analyzing existing evidence on file
- Generated, posted and attached information to claim files
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Prepared and processed provider enrollments with Medicare and Medicaid in multiple states
- Monitored credentials and contacted practitioners when expiration dates were nearing
- Reviewed over 250 provider enrollment applications cases per week and verified insurance coverage, and licenses
- Researched pending claims issues associated with newly enrolled providers or changed information
- Developed and implemented processes to ensure timely completion of provider enrollment applications
- Performed regular reviews of current practices against industry standards and best practices
- Created reports detailing trends in provider enrollment activities
- Collaborated with other departments within the organization to ensure that providers were enrolled properly across multiple systems
- Assisted providers with questions regarding the credentialing process, policies and procedures
- Reviewed and analyzed provider enrollment applications for accuracy, completeness and compliance with applicable regulations
- Implemented quality assurance measures to ensure accuracy of documents submitted by providers
- Researched state-specific requirements for enrolling providers into Medicaid programs
- Identified discrepancies in provider information and conducted research to resolve them.
Wisconsin Unemployment Representative
Alorica
09.2021 - 02.2022
- Processed routine requests for revalidation of credentials or recredentialing of existing providers
- Provided support to internal departments on credentialing issues as needed
- Maintained accurate records and databases of all provider enrollment activities
- Communicated regularly with internal teams regarding updates and changes related to provider enrollments
- Assisted in developing training materials for new staff members related to provider enrollment functions
- Analyzed data from various sources to identify areas of improvement in the credentialing process
- Conducted investigations into potential fraudulent activity associated with provider enrollment applications
- Monitored regulatory changes impacting the provider enrollment process and updated policies accordingly
- Explained the process of unemployment to the caller
- Created documents in Microsoft Word and/or Microsoft Excel
- Documented information from calls into internal system
- Provided technical assistance by answering incoming calls and responding to emails from customers regarding the unemployment insurance program
- Provides answers to questions, handles complaints, troubleshoots problems, and routes calls
- Utilized skills and expertise to evaluate claim information and issues to resolve customer inquiries
- Developed and applied knowledge of UI policies, procedures, and law
- Met productivity and performance targets in accordance with established goals, guidelines, and procedures
- As a team member, takes a stable approach and ownership of work by providing clear and accurate communication to customers, anticipating problems or questions, and escalating issues as needed
- Follows up with customer to maintain service level
- Assisted management in identifying and monitoring technical issues reported by claimants, employers, and the public
- Verified accuracy of wage and employer information with claimant; take additional information if claimant indicates wages and/or employers are omitted or incorrect; may request evidence of earnings such as W-2's or wage stubs
- Informed claimant of maximum and weekly benefit amount, basis for computation of benefits, length of claim, maximum allowable earnings and rights and responsibilities while collecting benefits; explains mail-in procedures for receiving benefit checks, issues pay orders and informational materials
- Reviewed pay orders completed by claimants receiving benefits on a continuous basis for completeness and reported earnings during benefit week; records on claimant's master file information such as date, pay order number, and deductions from weekly benefit amount
- Entered data on computer terminal, verifies claim and benefit payment information
- Completed and processed forms to stop payment on lost checks, correct computerized claimant information, and recover overpayment of benefits due to revised benefit amount, unreported wages, or duplicate checks issued
- Answered questions from claimants, employers, and Social Service agencies regarding benefit filing procedures, claim status, lost or late checks and appeal rights
- Sorted and filed forms, cards, claims files and items of a similar nature; reviews same for errors, omissions and proper coding.
Wisconsin Unemployment Representative
Alorica
09.2021 - 02.2022
- Processed routine requests for revalidation of credentials or recredentialing of existing providers
- Provided support to internal departments on credentialing issues as needed
- Maintained accurate records and databases of all provider enrollment activities
- Communicated regularly with internal teams regarding updates and changes related to provider enrollments
- Assisted in developing training materials for new staff members related to provider enrollment functions
- Analyzed data from various sources to identify areas of improvement in the credentialing process
- Conducted investigations into potential fraudulent activity associated with provider enrollment applications
- Monitored regulatory changes impacting the provider enrollment process and updated policies accordingly
- Explained the process of unemployment to the caller
- Created documents in Microsoft Word and/or Microsoft Excel
- Documented information from calls into internal system
- Provided technical assistance by answering incoming calls and responding to emails from customers regarding the unemployment insurance program
- Provides answers to questions, handles complaints, troubleshoots problems, and routes calls
- Utilized skills and expertise to evaluate claim information and issues to resolve customer inquiries
- Developed and applied knowledge of UI policies, procedures, and law
- Met productivity and performance targets in accordance with established goals, guidelines, and procedures
- As a team member, takes a stable approach and ownership of work by providing clear and accurate communication to customers, anticipating problems or questions, and escalating issues as needed
- Follows up with customer to maintain service level
- Assisted management in identifying and monitoring technical issues reported by claimants, employers, and the public
- Verified accuracy of wage and employer information with claimant; take additional information if claimant indicates wages and/or employers are omitted or incorrect; may request evidence of earnings such as W-2's or wage stubs
- Informed claimant of maximum and weekly benefit amount, basis for computation of benefits, length of claim, maximum allowable earnings and rights and responsibilities while collecting benefits; explains mail-in procedures for receiving benefit checks, issues pay orders and informational materials
- Reviewed pay orders completed by claimants receiving benefits on a continuous basis for completeness and reported earnings during benefit week; records on claimant's master file information such as date, pay order number, and deductions from weekly benefit amount
- Entered data on computer terminal, verifies claim and benefit payment information
- Completed and processed forms to stop payment on lost checks, correct computerized claimant information, and recover overpayment of benefits due to revised benefit amount, unreported wages, or duplicate checks issued
- Answered questions from claimants, employers, and Social Service agencies regarding benefit filing procedures, claim status, lost or late checks and appeal rights
- Sorted and filed forms, cards, claims files and items of a similar nature; reviews same for errors, omissions and proper coding.
Wisconsin Unemployment Adjudicator
Alorica
01.2021 - 09.2021
- Communicated with people from various cultures and backgrounds on application process
- Scheduled appointments with applicants to gather information and explain benefits processes
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Conducted interviews to clarify reports
- Interviewed claimants and employers to gather factual information
- Reviewed and analyzed suspicious and potentially fraudulent unemployment insurance claims
- Examined photographs and statements
- Created claims for unemployment insurance benefits by questioning claimants regarding employment history
- Conducted fact-finding interviews with claimants to determine if non-separation eligibility requirements have been met
- Determined type and appropriate state and federal unemployment insurance program such as Federal, Ex-Service person or Interstate to establish claim based on previous employers, and employment and claim dates
- Verified accuracy of wage and employer information with claimant; take additional information if claimant indicated waged and/or employers are omitted or incorrect; may request evidence of earnings such as W-2's or wage stubs
- Informed claimant of maximum and weekly benefit amount, basis for computation of benefits, length of claim, maximum allowable earnings and rights and responsibilities while collecting benefits; explains mail-in procedures for receiving benefit checks, issued pay orders and informational materials
- Reviewed pay orders completed by claimants receiving benefits on a continuous basis for completeness and reported earnings during benefit week; records on claimant's master file information such as date, pay order number, and deductions from weekly benefit amount
- Entered data on computer terminal, verified claim and benefit payment information
- Completed and processed forms to stop payment on lost checks, correct computerized claimant information, and recover overpayment of benefits due to revised benefit amount, unreported wages, or duplicate checks issued
- Answered questions from claimants, employers, and Social Service agencies regarding benefit filing procedures, claim status, lost or late checks and appeal rights
- Performed research, prepared written correspondence, or verbally communicated information within established timeframes.
Wisconsin Unemployment Adjudicator
Alorica
01.2021 - 09.2021
- Communicated with people from various cultures and backgrounds on application process
- Scheduled appointments with applicants to gather information and explain benefits processes
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Conducted interviews to clarify reports
- Interviewed claimants and employers to gather factual information
- Reviewed and analyzed suspicious and potentially fraudulent unemployment insurance claims
- Examined photographs and statements
- Created claims for unemployment insurance benefits by questioning claimants regarding employment history
- Conducted fact-finding interviews with claimants to determine if non-separation eligibility requirements have been met
- Determined type and appropriate state and federal unemployment insurance program such as Federal, Ex-Service person or Interstate to establish claim based on previous employers, and employment and claim dates
- Verified accuracy of wage and employer information with claimant; take additional information if claimant indicated waged and/or employers are omitted or incorrect; may request evidence of earnings such as W-2's or wage stubs
- Informed claimant of maximum and weekly benefit amount, basis for computation of benefits, length of claim, maximum allowable earnings and rights and responsibilities while collecting benefits; explains mail-in procedures for receiving benefit checks, issued pay orders and informational materials
- Reviewed pay orders completed by claimants receiving benefits on a continuous basis for completeness and reported earnings during benefit week; records on claimant's master file information such as date, pay order number, and deductions from weekly benefit amount
- Entered data on computer terminal, verified claim and benefit payment information
- Completed and processed forms to stop payment on lost checks, correct computerized claimant information, and recover overpayment of benefits due to revised benefit amount, unreported wages, or duplicate checks issued
- Answered questions from claimants, employers, and Social Service agencies regarding benefit filing procedures, claim status, lost or late checks and appeal rights
- Performed research, prepared written correspondence, or verbally communicated information within established timeframes.
Ehealth Agent (Medicare)
Alorica
08.2020 - 01.2021
- Interpreted complex labor laws to assist claimants in understanding their rights and options
- Investigated fraudulent activity related to unemployment insurance claims, including identity theft cases
- Advised claimants on their rights and responsibilities regarding the filing of unemployment claims
- Analyzed claimant eligibility for benefits, ensuring accuracy of information and compliance with applicable laws
- Prepared timely reports concerning claim processing issues, trends
- Proficiently processed unemployment claims in accordance with state and federal regulations
- Collaborated closely with internal departments such as legal counsel when necessary
- Assessed financial status to determine benefit amount eligibility
- Conducted research using multiple databases to verify claimant's employment history and wage reports
- Monitored changes in state and federal regulations affecting unemployment insurance programs
- Reviewed appeals filed by claimants who have been denied benefits
- Developed and maintained positive relationships with employers to ensure accurate reporting of wages for claim processing
- Responded promptly to inquiries from claimants regarding their claims status
- Provided technical assistance to staff members on difficult or complex cases.
Insurance Sales Agent
American Income Life Insurance Company
06.2020 - 08.2020
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Sold life insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process
- Met with customers to provide information about available products and policies
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Finalized sales and collected necessary deposits
- Collected premiums on or before effective date of coverage
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Remained impartial in order to advise clients based on circumstances.
General Warehouse Associate
Ulta
10.2019 - 04.2020
- Operated RF scanners to track merchandise and verify contents of containers
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Wrapped pallets in shrink wrap prior to loading
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Performed inventory control, such as counting and stocking merchandise
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Recorded information, shortages and discrepancies to keep records current and accurate
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Loaded, unloaded and moved material to and from storage and production areas
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Performed general housekeeping and cleaning tasks
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Simplified shipping and receiving processes for improved workflow
- Updated daily logs with regular shift activities and incident details.
Insurance Agent Representative
CNO Financial
03.2019 - 07.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Maintained up-to-date knowledge of product and service changes.
Manager
San Miguel Botanica
09.2017 - 03.2019
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Developed and maintained relationships with customers and suppliers through account development
- Established and updated work schedules to account for changing staff levels and expected workloads
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Exhibited excellent people skills during interaction with employees and customers
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Controlled store inventory and reviewed cash handling and operations reports
- Trained and developed new employees for ease of transition into team
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Answered questions about store policies and addressed customer concerns
- Maintained customer satisfaction with quick and professional handling of product returns
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
T-Mobile Sales Representative
IQOR
01.2017 - 09.2017
- Reliable worker with excellent communication, time management, and computer skills
- A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals
- Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology
- Ready to apply knowledge and skills to any challenge
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance
- Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives
- Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Retail Sales Associate
San Miguel Botanica
07.2016 - 01.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures.
Wisconsin Unemployment Representative
Convey Health Solutions
03.2015 - 05.2015
- Communicated with people from various cultures and backgrounds on application process
- Scheduled appointments with applicants to gather information and explain benefits processes
- Documented all communication with applicants and inputted information into system
- Followed guidelines when reviewing applicant data to determine eligibility for medicare
- Provided primary customer support to internal and external customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Provided information regarding charge accounts and loyalty programs
- Maintained up-to-date knowledge of product and service changes.
Humana Customer Service Representative
Convey Health Solutions
03.2015 - 05.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures.
Front Desk Receptionist
One Stop Health Training Center
07.2014 - 04.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Transcribed phone messages and relayed to appropriate personnel
- Collected course deposits, fees and payments
- Used internal software to process reservations, check-ins and check-outs
- Monitored office supplies by checking inventory and placing orders
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Maintained transaction security by verifying payment cards against identification.
AT&T Customer Service Representative
Teleperformance USA
07.2014 - 03.2015
- Improved operations through consistent hard work and dedication
- Exceeded goals through effective task prioritization and great work ethic
- Participated in team-building activities to enhance working relationships
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Provided primary customer support to internal and external customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Provided information regarding charge accounts and loyalty programs
- Maintained up-to-date knowledge of product and service changes.
Retail Sales Associate
Burlington Coat Factory
11.2013 - 02.2014
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and straightened and faced merchandise
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Answered questions about store policies and addressed customer concerns
- Used POS system to process sales, returns, online orders and gift card activations
- Informed customers of current store promotions to encourage additional sales purchases
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Issued receipts and processed refunds, credits or exchanges
- Folded and arranged merchandise in attractive displays to drive sales
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Computer And Information Systems Security
Ivy Tech Community College of Indiana
Indianapolis, IN09.2026
Completed Coursework Towards Associate Of Arts In Nursing -
Broward College
Fort Lauderdale, FL01.2017
Completed Coursework Towards Associate Of Arts In Nursing -
Keiser University
Fort Lauderdale, FL04.2015
High School Diploma -
Blanche Ely High School
Pompano Beach, FL01.2013
Skills
- Office Management
- Delegation and Work Assignment
- Operational Planning
- Customer Needs Assessments
- Customer Satisfaction
- Diligent Follow Through
- Haitian-Creole Fluency
- Report Preparation and Analysis
- Team Management
- Organizational Systems
- Interaction Monitoring
- Call center experience
- Compliance Management
- Medicare and Medicaid knowledge
- Provider Relations
- HIPAA Compliance
- Salesforce CRM
- Policy Interpretation
- Insurance Verification
- Claims Processing
- Data entry proficiency
- De-Escalation Techniques
- Customer Service
- Quality Control
- Promotional support
- Regulatory Compliance
- Account Management
- Direct Sales
- Order Processing
- Call Documentation
- Process Improvement
- Money handling abilities
- Multi-line phone talent
- Written Communication
- Database Management
- Time management abilities
- Product Recommendations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Life/health 2-15 #W652136
Timeline
Pharmacy Technician
SelectRx / Select Quote
04.2024 - Current
Pharmacy Technician
Walgreens
11.2023 - 04.2024
Provider Services (Claims) For Florida Medicaid
Alorica
08.2022 - 12.2023
Provider Enrollment Analyst (Kansas And Virginia)
Alorica
02.2022 - 08.2022
Wisconsin Unemployment Representative
Alorica
09.2021 - 02.2022
Wisconsin Unemployment Representative
Alorica
09.2021 - 02.2022
Wisconsin Unemployment Adjudicator
Alorica
01.2021 - 09.2021
Wisconsin Unemployment Adjudicator
Alorica
01.2021 - 09.2021
Ehealth Agent (Medicare)
Alorica
08.2020 - 01.2021
Insurance Sales Agent
American Income Life Insurance Company
06.2020 - 08.2020
General Warehouse Associate
Ulta
10.2019 - 04.2020
Insurance Agent Representative
CNO Financial
03.2019 - 07.2019
Manager
San Miguel Botanica
09.2017 - 03.2019
T-Mobile Sales Representative
IQOR
01.2017 - 09.2017
Retail Sales Associate
San Miguel Botanica
07.2016 - 01.2017
Wisconsin Unemployment Representative
Convey Health Solutions
03.2015 - 05.2015
Humana Customer Service Representative
Convey Health Solutions
03.2015 - 05.2015
Front Desk Receptionist
One Stop Health Training Center
07.2014 - 04.2015
AT&T Customer Service Representative
Teleperformance USA
07.2014 - 03.2015
Retail Sales Associate
Burlington Coat Factory
11.2013 - 02.2014
Associate of Arts - Computer And Information Systems Security
Ivy Tech Community College of Indiana
Completed Coursework Towards Associate Of Arts In Nursing -
Broward College
Completed Coursework Towards Associate Of Arts In Nursing -
Keiser University
High School Diploma -
Blanche Ely High School
Life/health 2-15 #W652136
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