Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Anne Maidens

Jordanville,NY

Summary

Over 10 years of experience with Epic Grand Central and Prelude systems implementation, optimization, and support. Utilizes strong project management skills to ensure seamless integration and user adoption. Knowledge of healthcare workflows and effective team collaboration to drive successful outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Consultant, Advisory Services

Optum
08.2024 - Current
  • Rebuilt bed charge billing table to support level of care build.
  • Built and implemented discharge milestones.
  • Reworked ADT orders to improve patient flow.
  • Supported multiple organizations with day-to-day incident resolution.

Senior Consultant

Nordic
10.2022 - 08.2024
  • Provide go-live support for new facilities.
  • Completed facility structure tasks include name edits, new department builds, and MPI updates.
  • Preformed MRT, and other interface testing.
  • Supported multiple-instance consolidation go-lives.
  • Assisted with hospital logistics setup.
  • Updated bed boards to a new web-based setup.
  • Troubleshoot bed planning paging.
  • Assisted with bed charge billing.
  • Served as the point person for 30-day PLV and optimization tasks for new customers.
  • Assisted with urgent need for support desk assistance- troubleshot MyChart for patients, basic computer support

Epic System Analyst III

Bassett Medical Center
01.2015 - 01.2022
  • General client support on system operation and troubleshooting, including after hours on call support.
  • Implement, support, and present changes for Epic quarterly upgrades from 2019-present including Nova Note review and integrated testing
  • Go live experience includes Rev Cycle, Radiant, 2 double upgrades
  • Maintain reports and extracts for Press Ganey
  • Facility Structure experience includes DEP settings, rooms and beds
  • Custom Unit Maps to replicate previous bed board
  • Built bed planning with custom icons and formatting, as well as recent conversion to web based bed planning
  • Enhanced Unit Managers with custom content
  • Led Transfer Center and Patient Flow implementation in 2021
  • Extensive work with CER/LPP/PAF's for RWB and Dashboards
  • Experience with Transport and EVS command centers
  • Workflow, confirmation record, and work queue experience
  • Completed patient movement matrix and organized patient movement days at each hospital

Skills

  • Client relationships
  • Application support
  • Issue resolution
  • Epic implementation
  • Epic upgrade management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities

Certification

Grand Central

Prelude


Timeline

Consultant, Advisory Services

Optum
08.2024 - Current

Senior Consultant

Nordic
10.2022 - 08.2024

Epic System Analyst III

Bassett Medical Center
01.2015 - 01.2022

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Anne Maidens