Anne- Maissa Lafleur
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
3
3
years of professional experience
Work History
costumer services
SSP America JFK airport
12.2022
- Assisted customers with sales and return
- Computed and recorded totals of transaction
- Prepared daily sales reports
- Received payments from customers
- Maintained clean orderly checkout areas.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Followed up with customers after transactions to ensure satisfaction levels were met.
Passenger Service Agent
Swissport International Inc, JFK Airport
08.2023 - 08.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Costumer Services
Arise Platform
01.2022 - 12.2023
- Provided technical support for troubleshooting software applications used by customers.
- Performed data entry of customer orders into the company's order management system.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Education
High School Diploma -
Institutioon Notre Dame De Lourde
Haiti07-2018
Skills
- Bilingual (French, Spanish, Creole)
- Problem Resolution
- Schedule mastery
- Strong Work Ethic
- First Aid
- Food and Beverage Service
- Reliability and punctuality
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Passenger Assistance
Languages
English
Full Professional
Spanish
Professional Working
French
Native or Bilingual
Timeline
Passenger Service Agent
Swissport International Inc, JFK Airport
08.2023 - 08.2024
costumer services
SSP America JFK airport
12.2022
Costumer Services
Arise Platform
01.2022 - 12.2023
High School Diploma -
Institutioon Notre Dame De Lourde
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