Anne Maney

• Navigated multifunctional systems to look up customer information and update
policies by asking probing questions to offer solutions & resolve customer issues.
• Updated existing policies and claims to reflect change in beneficiary, amount of
coverage or type of insurance.
• Reviewed documentation for appropriate rules/regulations, catching errors and
making revisions.
• Applied in depth insurance underwriting knowledge to evaluate and analyze
information.
• Collected payments, processed receipts and informed policyholders of
outstanding balances.
• Fostered strong relationships with current and prospective clients to maintain
client retention.

• Exceeded company sales goals for new policies.
Actively pursued professional development through workshops, courses, and
webinars.
• Expertly explained insurance options to prospective clients, resulting in the sale
of policies tailored to their specific needs.
• Provided personalized support and leveraged in-depth knowledge of company
products to offer targeted services to diverse clients.
• Efficiently serviced existing portfolios, promptly addressing coverage questions
and processing endorsements accurately.
• Proactively resolved customer inquiries and issues, promoting exceptional
service.
• Offered guidance and trained new agents on industry standards and procedures

• Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Maintained thorough, accurate and compliant records for internal and regulatory audits.
• Created and implemented policies and procedures for effective property management.
• Explained policies and procedures to tenants and enforced all rules.
• Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
• Created and updated marketing materials for properties.
• Oversaw daily operations, maintenance and administration of various properties.
• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
• Collected monthly assessments, rental fees, deposits and payments.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
• Escalated critical issues to property manager to ensure immediate resolution.

• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Provided exceptional service to high volume of daily customers.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Plated food and assessed plate presentation to maintain highest standard of food quality.
• Processed customers' payments and provided receipts.
• Monitored customer movements and quickly cleared empty tables for future customers.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Expanded customer relationships by maintaining regular follow-up processes and rapport.
• Created strategic financial solutions to suit individualized client needs.
• Processed invoices and checks and maintained daily cash logs and deposits.
• Met with clients to facilitate budget management and financial guidance.
• Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
• Interacted with prospects by asking appropriate open-ended questions to better understand products and services required.
• Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
• Performed classes to teach students and workers about Credit. 10-500+ people in attendance.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Expanded customer relationships by maintaining regular follow-up processes and rapport.
• Created strategic financial solutions to suit individualized client needs.
• Processed invoices and checks and maintained daily cash logs and deposits.
• Met with clients to facilitate budget management and financial guidance.
• Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
• Interacted with prospects by asking appropriate open-ended questions to better understand products and services required.
• Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Expanded customer relationships by maintaining regular follow-up processes and rapport.
• Created strategic financial solutions to suit individualized client needs.
• Processed invoices and checks and maintained daily cash logs and deposits.
• Met with clients to facilitate budget management and financial guidance.
• Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
• Interacted with prospects by asking appropriate open-ended questions to better understand products and services required.
• Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solution
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
• Performed classes to teach students and workers about Credit. 10-500+ people in attendance.