ANNE MARIE
Richland,WA
Summary
Accomplished business leader with a proven track record at OPTICOM SIGN POST SERVICES and Mervyns Department Stores, excelling in operations management and customer relations. Spearheaded initiatives that significantly enhanced operational efficiency and client satisfaction. Skilled in project management and relationship building, achieving substantial business growth through strategic marketing and staff development. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 40 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
38
38
years of professional experience
1
1
Certification
Work History
OWNER
OPTICOM SIGN POST SERVICES
06.2000 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
DEPARTMENT MANAGER
Mervyns Department Stores
01.1987 - 01.2000
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - GRAPHIC ARTS
FOOTHILL JUNIOR COLLEGE
LOS ALTOS, CANo Degree - GENERAL EDUCATION CONTINUANCE
De Anza College
Cupertino, CAHigh School Diploma -
CUPERTINO HIGH SCHOOL
San Jose, CA06.1979
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Business Management
- Staff Management
- Marketing
Certification
- HUMAN RESOURCES SPECIALIST, SAN JOSE STATE UNIVERSITY, DECEMBER 1996
- SERTIFIED ART THERAPY PRACTIONER, IPHM, CMA APRIL 2023
Accomplishments
EARNED A BLACK BELT IN TAE-KWON-DO, AUGUST 2014
Timeline
OWNER
OPTICOM SIGN POST SERVICES
06.2000 - 12.2024
DEPARTMENT MANAGER
Mervyns Department Stores
01.1987 - 01.2000
No Degree - GRAPHIC ARTS
FOOTHILL JUNIOR COLLEGE
No Degree - GENERAL EDUCATION CONTINUANCE
De Anza College
High School Diploma -
CUPERTINO HIGH SCHOOL
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