Anne-Marie Bernardin
Fort Lauderdale,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders and SME's in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
Work History
Manager – US Tender
DHL Express
05.2022 - Current
- Responsible for the realignment of the U.S
- Tender team’s responsibilities and processes
- Analysis of all proposal elements, guidelines, shipment volume and revenue to guide recommendations
- Lead proposal strategy sessions with cross-functional stakeholders and SME’s
- Writer, editor, analyst, pricing professional and graphic artist for all proposal documentation (proposal outlines, project matrices, review and final proposal documents)
- Ensures all proposal documents receive the appropriate approvals
- Creates compliant proposal responses that capture key client requirements and convey the proper value propositions and client-specified solution
- Manages proposal-specific content; confirm content validity and availability in central repository
- Guide lessons learned reviews to development and implement best practices and process improvements
- Communication & reporting to Senior management on monthly and quarterly Tender project metrics
- Management and completion of Due Diligence, Quality Management and Compliance documents
Tender Manager, Americas
DHL Express
10.2018 - 05.2022
- 360-degree management of complex global and regional commercial and public sector tender projects from prospect to implementation
- Initiate strategy discussions with project team using as-is/to-be contract(s) to guide proposed strategy
- Analysis of proposal elements, guidelines, shipment volume and revenue to guide recommendation of appropriate pricing
- Writer, editor, analyst, pricing professional and graphic artist for all proposal documentation (proposal outlines, project matrices, review and final proposal documents)
- Preparation of proposal for presentation to global management board for review and approval
- Ensuring proposals include industry-compliant solutions, value proposition and comprehensive rates
- Create final approved proposal document for final review and submission in customer-specified format
- Reporting of projects to executive board weekly
- Continuous improvement of internal tools and processes via lessons learned discussions.
Sr. Analyst, Bid Management
DHL Express
08.2014 - 10.2018
- End-to-end project manager of U.S
- Commercial and public sector proposals
- Strategy discussion lead with stakeholders based on proposal requirements, aligned with internal policies
- Interpret proposal requirements to secure SME support to create compliant responses
- Writer, editor, analyst, pricing professional and graphic artist for all proposal documentation (proposal outlines, project matrices, review and final proposal documents)
- Ensuring proposals include all required competitive elements, including pricing, essential to final agreement
- Knowledgebase curator; Development and implementation of best practices; Sales training
- Weekly/monthly reporting on project status to senior managers.
Functional Analyst – Marketing
Office Depot
09.2013 - 08.2014
- Identify and document business requirements, resources and processes for system/application modifications
- Analysis of business processes to discover efficiencies
- Create workflow diagrams, documentation of technical specifications and business processes
- Administration of defects; troubleshoot new defects prior to assigning for resolution
- Creation and execution of test scripts/user stories.
Sr. Marketing Specialist/ Bid Manager / SFDC Admin (concurrent roles)
DHL Global Mail
03.2011 - 09.2013
- Creation of internal and external communication (digital, print, promotions)
- Lead generation through analysis of industry data
- End-to-end management of company events and conferences
- Manage the full Tender cycle for National and global Tenders
- Strategy discussion lead with stakeholders based on proposal requirements, aligned with internal policies
- Interpret proposal requirements to chaperone support resource requests and final deliverables
- Create solution-based and customer-compliant responses
- Creation, testing, deployment and maintenance of custom profiles, objects, fields, page layouts, reports, dashboards, workflows and approvals
- Training to end users, troubleshooting with interface to SAP (SD).
Key Account Manager
DHL Global Mail
12.2009 - 03.2011
- White-glove management of 'Top 100' and Public Sector customers
- Primary contact for issue resolution
- Data and root cause analysis of tracking, operations and invoice queries
- Government contract maintenance (ORCA, SAM.gov) and revenue reporting.
Project Administrator- Customer Service Operations
DHL Global Mail
08.2007 - 12.2009
- Coordinate resources to document business requirements and present functional specifications
- Acquire, analyze and validate master data from business units and supply scrubbed data to developers
- Creation of Business Requirement documents and test scripts using Test Director
- Training and post-implementation support for end users
- Component and process owner for SAP upgrades and interfaces with Operations systems.
Key Account Manager
DHL Global Mail
11.2006 - 08.2007
- Interactive management of 'Top 100' / Public Sector accounts
- Primary contact for customer issue resolution
- Data and root cause analysis of tracking, operations and invoice queries
- Training of SAP SD and FI to Customer Service team end users.
Billing Specialist/ Project Associate
DHL Global Mail
02.2006 - 11.2006
- Accurate and timely manual entry of shipping orders
- Creation and maintenance of customer-specific invoice reports
- Cross-functional team lead to acquire and document business processes
- Creation and execution of test scenarios; validation of proper business process functionality in SAP
- Pre and post-implementation support and training of end users on SAP SD and FI.
Medicaid Billing and Customer Service Rep
Tenet Healthcare
05.2004 - 01.2006
Billing Specialist
Children’s Medical Center P.A.
09.2003 - 04.2004
Receptionist
Raymond Soletic, M.D.
11.1997 - 04.2003
Education
Business Management -
University of Phoenix
01.2025
Skills
- APMP Certified - Foundation
- PMI Trained
- Pricing / Compliance / Contract Management
- Complex Problem-Solving
- Communication Expert
- Verbal and written communication
- Time Management
- Team Leadership
- MS Office Suite
Timeline
Manager – US Tender
DHL Express
05.2022 - Current
Tender Manager, Americas
DHL Express
10.2018 - 05.2022
Sr. Analyst, Bid Management
DHL Express
08.2014 - 10.2018
Functional Analyst – Marketing
Office Depot
09.2013 - 08.2014
Sr. Marketing Specialist/ Bid Manager / SFDC Admin (concurrent roles)
DHL Global Mail
03.2011 - 09.2013
Key Account Manager
DHL Global Mail
12.2009 - 03.2011
Project Administrator- Customer Service Operations
DHL Global Mail
08.2007 - 12.2009
Key Account Manager
DHL Global Mail
11.2006 - 08.2007
Billing Specialist/ Project Associate
DHL Global Mail
02.2006 - 11.2006
Medicaid Billing and Customer Service Rep
Tenet Healthcare
05.2004 - 01.2006
Billing Specialist
Children’s Medical Center P.A.
09.2003 - 04.2004
Receptionist
Raymond Soletic, M.D.
11.1997 - 04.2003
Business Management -
University of Phoenix