Anne-Marie Ndiho
Relocating To Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A highly motivated employee with a desire to take on new challenges. Worth solid ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly communicative individual identifies issues and make the best decisions regarding course of solutions. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Fantastic critical thinker connects seemingly separate details and keep up-to-date on regulations. Proficient in critical thinking and solutions-oriented problem-solving.
Overview
10
10
years of professional experience
Work History
Licensing and Certification Specialist
Colorado Department of Public Health & Environment
Denver, CO
04.2024 - Current
- Maintained current knowledge of certification requirements and procedures.
- Use computer systems, Google Docs, drafting and responding to emails, tracking data and information on a spreadsheet, and data entry.
- Communicating heavily via email and telephone to ask and respond to questions, and solve issues that may arise.
- Determine whether applications meet objective requirements and ensure the entire process is documented and tracked appropriately.
- Ensured compliance with all relevant federal, state, and local laws pertaining to certifications.
- Reviewed and evaluated certification applications for accuracy and completeness.
- Conducted periodic reviews of existing certificates to ensure accuracy and validity.
Caseworker
International Rescue Committee, IRC
Denver, CO, CO
11.2023 - 04.2024
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Reduced recidivism rates through effective case management and personalized support services.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Conducted home visits to assess the living environment and provided appropriate referrals.
- Provided assistance and guidance to families, collaborating with the court system and community organizations for treatment.
- Assisted clients with applications for social security benefits, housing, and assistance programs.
- Guided clients in finding community resources and establishing connections with relevant services
- Monitored case progress for timely completion and compliance with applicable regulations.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Case Manager
Intervention Community corrections services
Lakewood, CO
02.2023 - 10.2023
- Provided case management for adult Diversion and Transition clients by supervising and monitoring their compliance with evidence-based practices and Intervention policies.
- Evaluate clients' progress in meeting case plan and sentencing obligations through regular one-on-one sessions, utilizing evidence-based techniques.
- Provided assistance to clients in creating and implementing effective budgeting, employment, treatment, and prosocial behavior plans.
- Managed client files and records to ensure compliance with company standards.
- Developed individualized supervision case plans for clients by applying established protocols and addressing client needs.
- Monitored drug and alcohol tests accordingly.
- Facilitated vital resources, leading to improved client independence.
- Managed caseload of 40 clients, resulting in 10% successful completion and reintegration into the community and family reunification.
Enrollment Counselor
Western Governors University
Phoenix, AZ
11.2021 - 10.2022
- Finalized and processed enrollment applications.
- Created and implemented call scripts and flows to optimize efficiency.
- Contacted prospective applicants through phone calls, text messages, and emails.
- Consistently achieved or surpassed enrollment and retention targets.
- Provided policy information and maintained enforcement.
- Guided prospective or new students by sharing pertinent information on educational and career planning, university resources, and academic programs.
- Supported students with application submissions and offered assistance throughout the admissions procedures.
- Provided information on classes, materials, and services.
- Upheld a consistently positive outlook and attitude while engaging with customers, colleagues, and personnel during high-stress situations.
- Ensured accuracy and detail in student information records by making regular updates.
- Received and managed an average of 60 phone inquiries daily regarding school and program details.
- Enhanced application completion rates by maintaining regular communication with prospective students.
- Built solid rapport with potential students, resulting in an upsurge of referrals and enrollments.
- Ensured a smooth transition into academic programs by providing ongoing support to enrolled students
- Collaborated with admissions team members to enhance departmental performance and meet enrollment goals.
Student Advisor
Astravo
Phoenix, AZ, AZ
08.2020 - 04.2021
- Provided exceptional selection, versatility, and alternatives.
- Delivered high-quality curriculum, instruction, and support services.
- Contacted interested families to enroll students in program.
- Provided support for students navigating the portal.
- Assisted parents in completing online applications.
- Directed students towards academic and personal support services on campus.
- Conducted evaluations using standardized assessments to analyze various students' abilities, interests, and traits.
- Enhanced student satisfaction through the provision of personalized resources for academic achievement and professional growth.
KIDS' CLUB PROGRAM AIDE
Warren Village
Denver, CO
08.2019 - 05.2020
- Managed the well-being and engagement of a group of children in a protected environment.
- Implemented appropriate enrichment activities for youth participants, ages 6-15.
- Established supportive relationships with children, fostering trust and positivity.
- Ensured a structured and organized environment for children in adherence to regulations.
- Assisted in maintaining records, designing and disseminating flyers, engaging with families and children, and managing inventory.
- Contributed to the development of program materials, ensuring they met established guidelines and expectations.
- Maintained knowledge of best practices within the field through regular training sessions, contributing to enhanced performance as a Program Aide.
- Coordinated events and activities to create an engaging atmosphere for participants.
- Built strong relationships with community partners to expand collaboration opportunities for mutual benefit.
SOCIAL WORK FIELD STUDENT ASSITANT
Metropolitan State University of Denver
Denver, CO, CO
10.2019 - 04.2020
- Greeted students, faculty, staff, and department visitors with exceptional customer service skills.
- Provided guidance and answered inquiries regarding the university.
- Efficiently schedules and notifies faculty and staff regarding their appointments.
- Answered office phone calls, provided information, and directed calls to appropriate personnel.
- Executed various errands to different campus offices such as student success, administration building, bookstore, and the Tivoli.
- Oversaw the process of resetting student passwords.
- Applied learned skills to optimize efficiency and effectiveness in completing daily responsibilities.
- Participated in team-building activities to enhance working relationships.
- Managed workload effectively by setting priorities and meeting deadlines consistently throughout the course of study.
- Maintained comprehensive and precise records of all activities performed throughout the study program, establishing a meticulous documentation system for future reference.
- Followed industry regulations and implemented safety protocols to maintain a secure work environment.
- Utilized advanced technology tools for efficient data collection, analysis, and interpretation during fieldwork.
Student Ambassador/orientation Leader
community college of Denver
Denver, CO, CO
10.2016 - 05.2019
- Provided support to students at the front desk.
- Efficiently managed student tour/orientation bookings by scheduling appointments and providing regular notifications via phone and email.
- Delivered informative presentations to students, highlighting the experiences of a college student.
- Provided support to students during their college application process.
- Interacted with university and prospective students and parents during tours and student visit days, responding to inquiries and offering valuable perspectives.
- Guided periodic campus tours for interested applicants.
- Processed incoming and outgoing mail, organized and maintained files, and efficiently handled phone inquiries.
- Supervised onboarding procedures for incoming first-year students to support their transition into university life.
- Organized and led campus tours to engage prospective students and families.
- Elevated university status by representing the institution across multiple platforms, including open houses and college fairs.
- Contributed to the promotion of diversity and inclusivity on campus through active involvement in various multicultural events and initiatives.
- Collaborated with diverse student organizations to enhance joint initiatives benefitting the campus community.
- Responded to inquiries from visitors and prospective students regarding university life.
Volunteer/ Service Work Volunteer
African Community Center
Denver, CO, CO
10.2014 - 08.2018
- Assisted newly arrived refugee families by providing translation services.
- Guided newcomers to navigate and adapt to the community, emphasizing key locations like grocery stores, schools, and hospitals, as well as instructing them on using public transportation.
- Help a lot of unemployed adults find jobs.
- Collaborated with various groups and organizations to create positive impact in program recipients' lives.
- Engaged in discussions with various community associations to amplify outreach endeavors and emphasize program accomplishments.
- Provided administrative support to program leaders.
- Engaged in community outreach to support program mission.
- Played a key role in organizing and planning exciting events.
- Tracked personal volunteer hours recorded in spreadsheets for required reporting.
INTERN
The Gathering Place
Denver, CO, CO
08.2017 - 01.2018
- Supported individuals in using the computer lab to complete job applications, apply for section 8 housing, and handle other personal tasks.
- Contributed to meal preparation in the kitchen, ensuring delivery of fresh and nutritious meals three times daily (breakfast, lunch, and snack)
- Supported mothers by offering resources for baby essentials, such as clothes, diapers, and other necessary materials.
- Encouraged and uplifted members with motivational speaking.
- Provided inspirational quotes daily, offered personal support, and guided individuals through difficult times.
- Sorted, organized, and maintained files.
- Provided support to staff members to enhance their daily tasks, enabling them to concentrate on more important assignments.
- Conducted research for multiple projects, resulting in informed decisions and successful outcomes.
- Analyzed and problem-solved collaboratively with teams to create effective solutions.
Education
Master of Legal Studies - Criminal/Immigration Law
SANDRA DAY O'CONNOR COLLEGE of LAW
Phoenix, AZ05.2024
Bachelor of Arts - SOCIOLOGY
Metropolitan State University of Denver
Denver, CO12.2020
Skills
- Leadership Communications
- Microsoft Access
- Microsoft Word
- Team player
- Client Advocacy
- Client Interaction
- Motivational Interviewing
- Assessment Skills
- Records Management
- Team collaboration
- Empathy and compassion
- Case management
- Time management
- Highly Effective Communication
- Case Information Confidentiality
- Critical Thinking
- Records Maintenance
- Time Management
- Document Control
- Client Engagement
Languages
English
Native/ Bilingual
Kinyarwanda
Native/ Bilingual
kirundi
Native/ Bilingual
References
References available upon request.
Timeline
Licensing and Certification Specialist
Colorado Department of Public Health & Environment
04.2024 - Current
Caseworker
International Rescue Committee, IRC
11.2023 - 04.2024
Case Manager
Intervention Community corrections services
02.2023 - 10.2023
Enrollment Counselor
Western Governors University
11.2021 - 10.2022
Student Advisor
Astravo
08.2020 - 04.2021
SOCIAL WORK FIELD STUDENT ASSITANT
Metropolitan State University of Denver
10.2019 - 04.2020
KIDS' CLUB PROGRAM AIDE
Warren Village
08.2019 - 05.2020
INTERN
The Gathering Place
08.2017 - 01.2018
Student Ambassador/orientation Leader
community college of Denver
10.2016 - 05.2019
Volunteer/ Service Work Volunteer
African Community Center
10.2014 - 08.2018
Master of Legal Studies - Criminal/Immigration Law
SANDRA DAY O'CONNOR COLLEGE of LAW
Bachelor of Arts - SOCIOLOGY
Metropolitan State University of Denver
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