Anne-Marie Ray
Tontitown
Summary
Dynamic professional with extensive experience at Camping World, excelling in warranty claims processing and customer service. Proven ability to analyze data for trend identification and resolve discrepancies effectively. Skilled in invoice auditing and fostering client relationships, consistently achieving high levels of satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
Camping World
Lowell
07.2022 - Current
- Managed all aspects of warranty claims processing for RV units, ensuring accurate submission to manufacturers, and timely reimbursements.
- Reviewed work orders, service reports, and repair documentation to validate claim eligibility and compliance with OEM policies.
- Communicate with service technicians, the parts department, and manufacturers to gather necessary documentation and resolve discrepancies.
- Maintained detailed records of warranty claims, approvals, denials, and payments using dealership management software.
- Tracked claim status and followed up with manufacturers to expedite processing and ensure optimal revenue recovery.
- Analyzed warranty trends to identify recurring issues, and collaborated with service management to improve repair procedures and reduce rework.
Assistant Manager
JJ's Grill
Rogers
07.2021 - 07.2022
- Supervised daily operations in a high-volume restaurant, ensuring smooth service and consistent guest satisfaction.
- Trained, coached, and managed front-of-house staff, leading to improved performance and reduced turnover.
- Handled scheduling, inventory management, and vendor relations to maintain optimal supply levels, and control costs.
- Resolved customer issues urgently and professionally, contributing to an increase in repeat business, or positive reviews.
- Collaborated with kitchen and bar teams to coordinate service, manage rushes, and meet health and safety standards.
Call Center Representative
Mclarty Daniel Chrysler Dodge Jeep Ram
Bentonville
07.2019 - 03.2020
- Managed inbound and outbound calls, emails, and internet leads to schedule appointments and generate showroom traffic for sales and service departments.
- Delivered high-level customer service by responding promptly to inquiries, resolving concerns, and nurturing long-term client relationships.
- Consistently met or exceeded monthly appointment-setting and lead-conversion goals.
- Collaborated with sales and marketing teams to support promotional campaigns, and improve customer engagement strategies.
Education
High School Diploma -
Bentonville High School
Bentonville, AR05-2014
Skills
- Excellent customer service and guest relations
- Strong communication skills (written & verbal)
- Invoice Auditing and Reconciliation
- Active listening and empathy
- Multi-tasking and prioritization
- Fast-paced problem solving
- Data entry and Accuracy
- Time management in high-pressure environments
Timeline
Warranty Administrator
Camping World
07.2022 - Current
Assistant Manager
JJ's Grill
07.2021 - 07.2022
Call Center Representative
Mclarty Daniel Chrysler Dodge Jeep Ram
07.2019 - 03.2020
High School Diploma -
Bentonville High School
Similar Profiles
Cyndi HardwickCyndi Hardwick
Title Clerk/Deal Poster at Camping World RV SalesTitle Clerk/Deal Poster at Camping World RV Sales
Paul WalterPaul Walter
Sales Representative at Camping WorldSales Representative at Camping World
Ashley OlszewskiAshley Olszewski
Accounts Payable Clerk at Camping WorldAccounts Payable Clerk at Camping World
PHANINDRA KUMAR CHINTAPALLIPHANINDRA KUMAR CHINTAPALLI
Data Scientist at Camping WorldData Scientist at Camping World
Sarah PopeSarah Pope
Psychological Test Scorer Assistant at Dr. Gene ChambersPsychological Test Scorer Assistant at Dr. Gene Chambers