2 Time Fantasy Football Champion
Baseball Enthusiast - Avid Detroit Tiger Fan
Hand Bell Choir - 40 years ringing in church hand bell choir
Anne-Marie Rousseau
Farmington Hills
Summary
Results-driven Senior Relationship Banker with a proven track record in cultivating customer relationships and driving sales growth. Skilled in communication, multitasking, and mentoring junior staff to enhance customer engagement.
Overview
14
14
years of professional experience
Work History
Senior Relationship Banker
Comerica Bank
West Bloomfield, MI
09.2020 - Current
- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Store Sales Manager
Catherine's
Southfield, MI
07.2012 - 08.2020
- Led team in achieving monthly sales targets through effective training and motivation strategies.
- Developed visually appealing merchandise displays to increase customer engagement and drive sales growth.
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
Education
Bachelor of Applied Arts - Fashion Merhcandising And Design
Central Michigan University
Mount Pleasant, MI05-1989
Skills
- Customer Service-oriented
- Multitasking
- Organizational skills
- Effective communication
- Sales strategy
- Teamwork
- Relationship building
- Coaching and mentoring
Affiliations
Member of the Benevolent and Protective Order of Elks (Royal Oak -Detroit Elks Club)
Interests
Timeline
Senior Relationship Banker
Comerica Bank
09.2020 - Current
Store Sales Manager
Catherine's
07.2012 - 08.2020
Bachelor of Applied Arts - Fashion Merhcandising And Design
Central Michigan University