Anne Martinez
Houston,TX
Summary
Goal-driven Service Manager offering over 18 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Communicative and team player oriented with skills in coaching and task delegation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property/Store Manager
SmartStop Self Storage
Houston, Texas
12.2023 - Current
- Lease agreement contracts and SSM rental system.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw inventory management through cycle counts, audits, shrinkage control and product ordering
- Collection calls
- Maintaining cleanliness standards and basic repairs.
- Conducted daily store operations, including opening and closing procedures, cash handling and bank deposits.
- Follow up calls to potential renter leads.
Merchandising Service Manager
Lowes Home Improvement
Houston, TX
01.2016 - 05.2023
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Monitored employee performance through key metrics analysis.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
Merchandising Service Associate
Lowes Home Improvement
Houston, TX
07.2006 - 01.2016
- Under supervision of MSM, planned and executed projects to company standards and expectations
- Learned to read project details and store blueprints to assist in projects
- Learned time management
- Accountability to meet deadlines given to me by MSM
- Ability to work confidently on group and solo projects
- Detail and results driven
Sales Specialist
Lowes Home Improvement
Houston, TX
01.2005 - 07.2006
- Under supervision of Sales manager, responsible for over all sales and merchandise maintenance in my assigned dept.
- Adhered to company initiatives and achieved established goals.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Fostered relationships with customers to expand customer base and retain business.
Education
High School Diploma -
Cypress Falls High School
Houston, TX06.2002
Skills
- Performance Evaluations
- Relationship Building
- Policy and Procedure Enforcement
- Customer Service
- Goal Setting
- Workplace Safety
- Hiring and Training
- Planogram reading
Languages
Spanish
Professional
Certification
- Certified to drive forklift, narrow aisle reach truck and order picker.
Timeline
Property/Store Manager
SmartStop Self Storage
12.2023 - Current
Merchandising Service Manager
Lowes Home Improvement
01.2016 - 05.2023
Merchandising Service Associate
Lowes Home Improvement
07.2006 - 01.2016
Sales Specialist
Lowes Home Improvement
01.2005 - 07.2006
High School Diploma -
Cypress Falls High School
- Certified to drive forklift, narrow aisle reach truck and order picker.
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