Anne Mashburn
Pittsburgh,United States
Summary
Experienced Teller with extensive financial and customer service expertise acquired in fast-paced bank environments. Exhibiting a professional demeanor and outstanding mathematical abilities, driven and highly motivated to obtain full-time employment.
Overview
10
10
years of professional experience
Work History
Bank Teller Supervisor
PNC Bank
07.2022 - Current
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Strengthen client relationships by seeking financial needs based off of account history.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Sustained optimal levels of cash availability within the branch throughout various economic fluctuations using accurate forecasting methods informed by data analysis techniques.
- Large cash handling, ordering cash, ensuring all tellers adhere to cash limits, ensuring currency is suitable.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
Lead Care Manager
Sunrise Senior Living
07.2021 - 05.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Tracked resident behaviors to keep Unit Coordinator well-informed.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Evaluated residents to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Monitored, tracked and conveyed important resident information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted good oral and personal hygiene by aiding resident with shaving, bathing and teeth brushing.
- Maximized resident satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Turned and positioned bedbound residents to prevent bedsores and maintain comfort levels.
- Helped residents care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Kept accurate records of residents' care, condition and progress.
Nursing Assistant
Allegheny General Hospital
04.2018 - 01.2020
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Employed mobility devices and hoyer equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medications or treatments such as catheterizations, suppositories, enemas and douches as directed by nurse or physician.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
Bartender General Retail
Giant Eagle
12.2014 - 11.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma -
Pennsylvania Cyber Charter School
Skills
- Medical chart documentation
- Customer Relationship Building
- Cash handling expertise
- Branch operations
- Transaction processing accuracy
- Audit preparation
- Policy Enforcement
- Workflow Optimization
- Vital Sign Monitoring
- Healthy meal preparation
- Training and mentoring
- Team Building
Timeline
Bank Teller Supervisor
PNC Bank
07.2022 - Current
Lead Care Manager
Sunrise Senior Living
07.2021 - 05.2022
Nursing Assistant
Allegheny General Hospital
04.2018 - 01.2020
Bartender General Retail
Giant Eagle
12.2014 - 11.2018
High School Diploma -
Pennsylvania Cyber Charter School