Anne Matheson
Olympia,WA
Summary
I am a detail-oriented, self-motivated professional with over ten years of experience in customer service. I am eager to embark on a new career path with an organization that can benefit from the skills I have acquired through medical office coordination, insurance billing, and patient care. My exceptional organizational skills and ability to prioritize tasks enable me to multitask effectively without compromising attention to detail. My enthusiasm, strong work ethic, and positive attitude contribute to a dynamic team environment, making me a valuable addition to any team.
Overview
21
21
years of professional experience
Work History
Optometrist Assistant /Apprentice Optician
Van Vision Eye Care Center
Olympia, WA
08.2021 - Current
- Evaluated patients' prescriptions and engaged in conversations about their optical needs to make appropriate recommendations for lens design, material, and coatings based on individual preferences, insurance, and budget.
- Maintained precise records of customer orders by documenting prescriptions, optical measurements, lens selections, and payment information.
- Delivered effective resolutions to customer complaints and complex scenarios by actively listening, identifying issues, and providing appropriate solutions.
- Managed inventory of frames and lenses through regular meetings with sales representatives. Handled all ordering, returns, and invoice organization for timely payment and budget management.
- Trained and mentored new eyewear specialists and continued education to keep up with current technologies.
Optometrist Assistant
Murray Hill Eye Care Center
Beaverton , OR
03.2006 - 03.2008
- Organized front office tasks such as appointment scheduling, insurance verification and billing, patient chart preparation and filing, and payment collection.
- Preliminary patient testing including auto refraction, visual field analysis, corneal topography, intraocular pressure, color perception, and Optomap digital retinal photography.
- Responsible for ordering eyewear and contact lenses, as well as checking in completed orders and conducting quality inspections to verify prescription accuracy and frame integrity and appearance.
- Dispensed, adjusted and made minor repairs for eyewear and instructed patients on proper care of glasses and contact lenses.
Assistant Retail Manager
LensCrafters
Tigard, OR
04.2003 - 03.2006
- Responsible for human resource functions including screening applicants, interviewing, training, weekly payroll reports, preparation of weekly schedule for all employees to accurately staff for variations in sales volume, and ensured accurate nightly deposits.
- Sales of eyewear: Coached sales associates to ensure internal goals were met while maintaining exceptional personal sales numbers.
- Oversaw doctor’s office procedures: Scheduling appointments, insurance verification and billing, preparation of patient charts, organization of front office, and preliminary patient testing
Education
Registered Medical Assistant License -
Department of Health
WA11-2021
Optician Dispensing Apprentice Registration -
Department of Health
Wa02-2004
Associate of Arts -
South Puget Sound Community College
Olympia, WA01-2002
Skills
- Business Correspondence
- Diagnostic Equipment Operation
- Appointment Scheduling
- Patient Care Coordination
- Supply Restocking
- Work Order Preparation
- Patient Recordkeeping
- Payment Collection
- Insurance Verification
- Insurance processing
Timeline
Optometrist Assistant /Apprentice Optician
Van Vision Eye Care Center
08.2021 - Current
Optometrist Assistant
Murray Hill Eye Care Center
03.2006 - 03.2008
Assistant Retail Manager
LensCrafters
04.2003 - 03.2006
Registered Medical Assistant License -
Department of Health
Optician Dispensing Apprentice Registration -
Department of Health
Associate of Arts -
South Puget Sound Community College
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