Anne May-Arbogast
Amherst,VA
Summary
Dynamic office professional with extensive experience at Virginia Auto Outlet, excelling in customer service and office management. Proven ability to enhance workflow efficiency and increase customer satisfaction through effective communication and organization. Skilled in payment processing and adept at managing multi-line phone systems, ensuring a positive experience for all clients.
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
36
36
years of professional experience
Work History
Office Assistant/Receptionist
Virginia Auto Outlet
10.2023 - Current
- Managed incoming calls and emails, directing inquiries to appropriate personnel efficiently.
- Maintained filing systems, ensuring easy access to documents and adherence to organizational policies.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Customer service
- Accounts payable
- Daily deposits
- Answer phone lines
Office Assistant, Cashier, and Deli
Andersons Country Market||
03.2022 - 10.2023
- Managed daily office operations, ensuring efficiency and organization across multiple tasks.
- Collaborated with team members to streamline communication processes and enhance workflow efficiency.
Inn Manager
Elston Inn/Sweet Briar College
08.2000 - 08.2022
- I managed a 38 room Full service hotel and process guest payments for room chargers, food/beverage charges and phone charges.
- Greet and register guest and issue room keys.
- Implement high impact sales and marketing initiatives, resulting in increased occupancy and profitability.
- Recommend top dining and entertainment options for guests staying in the area.
- Make reservations over the phone and online for guest staying at the hotel.
- Balances all rebates and other charges In Night Audit Reports.
- Answer 3 different phone lines in the proper manner within two rings, using correct salutations and telephone etiquette.
- Monitor room availability using INN Roads software program.
- Process credit card transactions during the checkout process.
- Supervise a staff of 12 which includes Front Desk, Housekeeping, and grounds keepers.
- Greet all guests in courteous and professional manner.
Office Manager
Amherst Milling Co
06.1989 - 05.2015
- As an office manager I processed an average of 30-50 transactions each day in a timely manner.
- Answered costumers questions and complaints in person and over the phone.
- Opened and closed the store, which included counting the cash drawer and making bank deposits.
- Helped costumers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Oversaw all daily operations of one store location.
- Processed all sale transactions accurately and in a timely fashion.
- Managed day to day office functions such as a Office Manager
- Managed office supplies
- Hand led faxing, copying, and filing.
Education
High School Diploma -
Lynchburg Christian Academy
Lynchburg, VA05-1989
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Prioritizing work
- Office management
- Professional and mature
- Front office management
- Scheduling
- Schedule management
- Bookkeeping
- Payment processing
- Multi-line phone proficiency
- Quickbooks
- Baking
- Cashiering
- Bookkeeping
- Typing
- Cash handling
- Restaurant experience
- Property management
- Guest service
- Night Audit
- Technical proficiency
- Phone etiquette
Timeline
Office Assistant/Receptionist
Virginia Auto Outlet
10.2023 - Current
Office Assistant, Cashier, and Deli
Andersons Country Market||
03.2022 - 10.2023
Inn Manager
Elston Inn/Sweet Briar College
08.2000 - 08.2022
Office Manager
Amherst Milling Co
06.1989 - 05.2015
High School Diploma -
Lynchburg Christian Academy
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