Anne McDougall

• Serve as the first point of contact for patients, handling all inquiries, scheduling appointments, and managing phone calls effectively.
• Maintain patient records by ensuring accuracy and compliance with HIPAA regulations, including updating personal and medical history, patient insurance information, verify eligibility, and handle pre-authorizations, billing inquiries, and payment collections.
• Collaborate with medical staff to ensure efficient patient flow, preparing charts for appointments, and coordinating referrals.
• Utilize Athena software to enhance data accuracy and streamline patient information management.
• Organized, scanned, and processed medical records to ensure they are accessible and compliant with health regulations.
• Assisted healthcare providers in retrieving patient records quickly for improved patient care.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Reviewed and updated customer information in database for accuracy.
• Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
• Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
• Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.

• Greet members, helps members load order onto conveyor belt, determines member packing preferences, answers questions, relates information on special promotions, thanks members and provides prompt and courteous member services.
• Handled setup and closing responsibilities, such as returning products, collecting paperwork, stocking registers, and cleaning the area.

• Provide excellent customer service, manage multiple tasks in a fast-paced environment, and contribute to a positive dining experience.

• Created comprehensive medical reports using speech recognition and transcription in a remote setting.
• Managed various types of medical documentation, such as clinic notes, consultations, and discharge summaries.
• Utilized extensive medical terminology knowledge to verify accuracy and enhance patient safety in documentation.

• Listening to audio recordings and transcribing the content into written text in a remote setting.
• Maintaining high accuracy in transcriptions, paying close attention to grammar, spelling, punctuation, and overall clarity.
• Utilizing transcription software and tools effectively to streamline the transcription process.
• Meeting deadlines and managing multiple transcription projects simultaneously.
• Reviewing and editing transcripts for accuracy, clarity, and adherence to specific formatting requirements.

• Listening to audio recordings and transcribing the content into written text.
• Maintaining high accuracy in transcriptions, paying close attention to grammar, spelling, punctuation, and overall clarity.
• Transcribed accurate and timely physician dictations to document patient care.

• Transcribed physician reports for inclusion into patient’s medical records.
• Managed typing, telephone inquiries, filing, mail receipt and distribution.
• Maintain patient records by ensuring accuracy and compliance with HIPAA regulations, including updating personal and medical history.
• Retrieve Pathology slides for physician review.
• Organized, scanned, and processed medical records to ensure they are accessible and compliant with health regulations.
• Assisted healthcare providers in retrieving patient records quickly for improved patient care.

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• Serve as the first point of contact for patients, handling all inquiries, scheduling appointments, and managing phone calls effectively.
• Maintain patient records by ensuring accuracy and compliance with HIPAA regulations, including updating personal and medical history, patient insurance information, verify eligibility, billing inquiries, and payment collections.
• Collaborate with medical staff to ensure efficient patient flow, preparing charts for appointments, and coordinating referrals.
• Organized, scanned, and processed medical records to ensure they are accessible and compliant with health regulations.
• Transmitted correspondence and medical records by mail, e-mail, and fax.
• Transcribed recorded messages, and the practitioner’s diagnosis and recommendations, into the patient’s medical record.