Anne Mckin
Palm Beach Gardens,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Store Manager
Joann Fabric And Craft
Palm Beach Gardens, FL
07.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Guest Service Team Leader
Target
Palm Beach Gardens, FL
05.2009 - 07.2014
- Assigned daily job tasks and workloads to 21 team members.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored staff performance and provided feedback and guidance.
Education
High School Diploma -
San Marcos High School
Santa Barbara, CABusiness Economics
University of California, Santa Barbara
Santa Barbara, CASkills
- Customer Service
- Detail Oriented
- Goal Setting
- Problem-Solving
- Dependable and Reliable
- Resourceful Nature
- Strong Multi-Tasking
- Highly Motivated
- Friendly and Outgoing
Timeline
Store Manager
Joann Fabric And Craft
07.2014 - Current
Guest Service Team Leader
Target
05.2009 - 07.2014
High School Diploma -
San Marcos High School
Business Economics
University of California, Santa Barbara