Anne Mckin
Palm Beach Gardens,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Store Manager
Joann Fabric And Craft
07.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Guest Service Team Leader
Target
05.2009 - 07.2014
- Assigned daily job tasks and workloads to 21 team members.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored staff performance and provided feedback and guidance.
Education
High School Diploma -
San Marcos High School
Santa Barbara, CABusiness Economics
University of California, Santa Barbara
Santa Barbara, CASkills
- Customer Service
- Detail Oriented
- Goal Setting
- Problem-Solving
- Dependable and Reliable
- Resourceful Nature
- Strong Multi-Tasking
- Highly Motivated
- Friendly and Outgoing
Timeline
Store Manager
Joann Fabric And Craft
07.2014 - Current
Guest Service Team Leader
Target
05.2009 - 07.2014
High School Diploma -
San Marcos High School
Business Economics
University of California, Santa Barbara
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