ANNE MCMANUS
Hopewell Junction,NY
Summary
Skilled with plenty of experience in retail and currently retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment. Reliable worker skilled in problem-solving, communication, computer skills, and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Hardworking, highly motivated, driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Greystone
01.2025 - Current
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
Assistant Manager
Famous Footwear
01.2021 - 10.2024
- Resolves customer complaints quickly and effectively while maintaining a high level of professionalism
- Communicates with clients to address questions, concerns, and needs and provide quality customer service
- Maintains hands-on knowledge of job roles and regularly stepped in to perform business duties
- Utilizes knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Monitors sales performance to identify potential areas for improvement
- Develops and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
- Addresses and resolved client or customer inquiries to foster superior standards of service
- Greeted customers warmly and offered assistance in helped customers find and select products
- Performed cleaning tasks, keeping store neat and organized
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Engaged with guests to understand and anticipate customer service needs
- Established a positive rapport with customers by delivering friendly, personalized service
Sales Associate
Bath and Body Works
10.2020 - 01.2021
- Introduced promotions and sale opportunities, enticing customers
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Greeted customers warmly and offered assistance in locating and selecting products
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Engaged with guests to understand and anticipate customer service needs
- Established a positive rapport with customers by delivering friendly, personalized service
- Encouraged customers to make additional purchases and suggested relevant items
- Enticed customers with sales and promotions to boost sales
- Promoted benefits of store credit cards and customer loyalty programs
- Supported loss prevention by helping identify theft
Sales Associate
BASS
10.2019 - 11.2020
- Introduced promotions and sale opportunities, enticing customers
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Greeted customers warmly and offered assistance in locating and selecting products
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Engaged with guests to understand and anticipate customer service needs
- Established a positive rapport with customers by delivering friendly, personalized service
- Encouraged customers to make additional purchases and suggested relevant items
- Enticed customers with sales and promotions to boost sales
- Promoted benefits of store credit cards and customer loyalty programs
- Supported loss prevention by helping identify theft
Education
BACHELOR OF SCIENCE (B.S.) - CYBER SECURITY
MOUNT SAINT MARY COLLEGE
Newburgh, NY05.2023
HIGH SCHOOL DIPLOMA - undefined
JOHN JAY HIGH SCHOOL
Hopewell Junction, NY06.2019
Skills
- Customer Service
- Communication
- Problem Solving
- Teamwork
- Hardworking
- Reliable
- Trustworthy
Timeline
Direct Support Professional
Greystone
01.2025 - Current
Assistant Manager
Famous Footwear
01.2021 - 10.2024
Sales Associate
Bath and Body Works
10.2020 - 01.2021
Sales Associate
BASS
10.2019 - 11.2020
HIGH SCHOOL DIPLOMA - undefined
JOHN JAY HIGH SCHOOL
BACHELOR OF SCIENCE (B.S.) - CYBER SECURITY
MOUNT SAINT MARY COLLEGE
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