Summary
Overview
Work History
Skills
Timeline
Generic
ANNE MURPHY

ANNE MURPHY

Owenton,KY

Summary

As Regional Vice President of Operations, I offer proven success in P&L management, process flow optimization, leadership development, and quality control. My experience spans across companies at all stages of growth, including start up, turn around, and well established environments. If these are valued traits that you are looking for, then I will be a strong addition to your team.

Overview

27
27
years of professional experience

Work History

Regional Vice President, Operations

Pitney Bowes
Hebron, KY
10.2019 - Current
  • Responsible for successful management of 6 site locations / ~1500 associates spread across three Business Lines including Fulfillment, Parcel, and Cross Border Operations
  • Develop annual budget for all sites and manage Team performance in all areas: Safety, Quality, Delivery, Cost
  • Responsible for identification & management of on ongoing cost savings initiatives
  • Create Continuous Improvement culture within Leadership Team to drive process flow improvements, 5S implementation w/in work areas, System Enhancements to drive improved efficiencies, engage workforce in building improvements to gain buy in
  • Develop Dynamic Leadership Team, Succession Planning, Leadership Business Line fluidity
  • Build strong Client Relationships and Company position through Communication & Results
  • Evaluated fixed & recurring costs for savings opportunities identifying & executing over $700k in cost savings annually maximizing business financial performance through the pallet purchasing program, corrugate & waste removal vs recycling program, Powered Equipment Rentals vs Lease options, & Security Personnel expense
  • Identified variable labor cost savings opportunities with both direct performance functions as well as indirect support functions in excess to reduce labor to revenue spend by over 20% driving cost savings of over $2M annually

Director Of Operations

Radial
Atlanta, GA
05.2017 - 10.2019
  • Responsible for the successful management of 305k sq. ft. 3PL Fulfillment Operations including P&L, Client relationship, and overall business health
  • Develop annual budget and manage the teams performance to the budgeted goals
  • Responsible for project management of ongoing Client / Building initiatives
  • Create continuous improvement culture within the team driving process flow optimization, strong KPI performance and motivation to improve daily
  • Develop a dynamic Leadership team and an engaged workforce culture that provides internal growth and recognition opportunities
  • Partner with Client Success team to drive a shared winning in our Client partnerships
  • Leadership growth, development and succession planning

Director Of Operations & Customer Care

Nasty Gal, Inc
Shepherdsville, KY
07.2012 - 04.2017
  • Manage 525k sq ft facility, spanning across 2 shift to include Fulfillment Operations, Customer Care Operations, & Business Analytics.
  • Responsible for development & management of annual budget for the Fulfillment Operations and Customer Care teams to include monthly reviews with the Finance Team, Controller, and CFO. I was able to reduce the Fulfillment costs from over 9% down to 4.7% and the Customer Care Team costs from 2.7% to 1.1% of net revenue through renegotiating contracts, eliminating unnecessary expenditures, restructuring the leadership & support teams to align with the business needs, driving process improvements, and improving technological support to eliminate manual processes.
  • Parnter with all teams both in the Fulfillment Center and cross-functionally at the headquarters in LA to improve internal process flows, customer experience, front end site development based on customer feedback, and driving strong & open communication with all teams.
  • Mentor leadership to support their continued growth and in depth understanding of the business allowing them to independently identify areas of opportunity as well as driving succession planning and cross training of all teams.
  • Managed WMS & PTL Implementation in 2015 to provide improved systems support and introduce automation to the OB processes. This brought a monthly savings of 45K/mo to the Fulfillment Operations P&L by eliminating the recurring cost of the current WMS. We also gained the ability to configure our WMS software in-house so we were able to better control and implement new processes as our business needs evolved.
  • Developed Quality Control and Charge-back program for non-compliant Vendors shipping Inbound receipts to the FC which allowed us to reduce the Vendor Non-Compliance Rate from 85% to 10% over a 7 month period. This not only had a positive impact on our IB variable labor cost but improved our inventory accuracy rate and associated costs from mis-ships to customers. We were able to partner with our Vendors to support the transition and offset the costs of the program through the charge-back funds received for those who were unable or unwilling to become compliant.
  • Implemented Chat platform for our Customer Care team to better support Customer needs and improved response times as well as increase our concurrent contact handling rate from 2.4 to 5.3.
  • Sourced a new multi-channel platform for our Customer Care team, which currently works across 10+ channels at any given time, to ease customer handling, improve efficiency in handling, and reduce cost by 35%.

Site Leader

Amazon
Shepherdsville, KY
02.2012 - 07.2012
  • Moved the Returns process from the Main building to a newly acquired building to support the increased footprint need for the Returns Team due to the transition from Zappos to Amazon
  • Implemented new & improved automation and sortation for the Returns Processing Center in the new building to support the new department layout, support the decasing of returns orders, support the palletizing and transportation of the completed returns orders, and identification and liquidation or damaged goods through the Outlet Store or our liquidation partners dependent on the level of degradation of goods.
  • Developed & drove performance to the annual budget for the Returns Center. Participated in weekly conference calls to discuss the building results and share best practices.
  • Developed new leadership team & support structure in the new building. Supported the company transition from Zappos to Amazon. Participated in transition team for St Level Leadership to plan communication, Leadership support, Systems implementation, company change management group.
  • Partnered with Engineering team to determine equipment and automation needs for the increase level of Returns volume and expedited turn times for the processes.
  • Partnered with Development team to build a multi-site inventory management and movement plan to support systemic and physical alignment with inventory transfers across multiple facilities.

Assistant FC Manager

Zappos
Shepherdsville, KY
08.2011 - 02.2012
  • Responsible for Fulfillment Operations for a 890k sq ft facility employing 2500 employees, flexing up to 4000 during peak.
  • Responsible for Leadership Team including 2 Sr.Operations Managers, 7 Shift Managers, & 28 Process Managers across 4 shifts running 22/7.
  • Drove labor expense management across all teams by ensuring all daily productivity goals were met by working with Sr Ops Managers & Shift Managers to ensure goals alignment, KPI expectations & performance management, succession planning, and overall team development.
  • Lead process improvement initiatives with Sr. & Jr. Management in identifying areas of opportunity and then developing plans to either solve or improve the issue identified.
  • Lead peak planning including labor needs to support increased volume, on-boarding and training of temp staffing, overflow and back up plans, increased stock needs.

Sr. Operations Manager

Zappos
04.2011 - 08.2011
  • Outbound Zappos - Shepherdsville, KY Responsible for all Outbound Operations in a 890k sq.
  • Ft.
  • Facility, employing over 1500 employees, flexing up to 2500 during peak, 1 Sr.
  • Operations Manager, 4 Shift Managers, and 16 Process Managers across 4 shifts running 22/7 Successfully led the Outbound Operations through a WMS Cutover over the course of 4 months of preparation and a cutover that occurred 1 week before Black Friday.
  • This including partnering with the Amazon implementation team on process flows, cutover plan, as well as problem solving post implementation Developed and Promoted several Managers during my time with this team Provided new corrugate and dunnage solution providing an annual cost savings of 20% YOY Developed fixed and variable budget for 2012 for the Outbound Operations Implemented a new automation and sortation plan for Multis orders Implemented an improved sortation system for both pre-sortation for pack/ship and post pack/ship in label application and carrier sortation.

Sr Operations Manager

Zappos
Shepherdsville, KY
04.2011 - 08.2011
  • Responsible for the start up and planning of the Inbound and Inventory Control teams for a 300k sq ft facility employing 300+ employees across 4 shifts running 22/7
  • Planning and start up preparations to bring a new 300k sq ft facility on the Amazon Network Implemented new WMS, including partnering with the Amazon implementation team on process flows, defining system requirements, post implementation problem solving, employee training, and inventory evaluations
  • Defined expectations, metrics, team goals within a new environment employing a new team
  • Developed budget for 2011 for the new facility.

Shift Manager

Zappos
Shepherdsville, KY
04.2009 - 04.2011
  • Responsible for B shift Inbound Operations employing 400+ employees, 8 Process Managers, 8 Leads across 4 shifts running 22/7.
  • Improved On-Dock performance and PO resolution Improved PO discrepancy process by coordinating with the vendor compliance team on areas of opportunity.
  • Implemented new Inbound sorter and putaway lines leading to each storage area Improved efficiency in Receiving and Returns Processes by 15% by educating Managers on how to identify areas of improvement within their areas and teaching them how to motivate their employees.
  • Improved volume flow to Putaway from Receiving and Returns by working with our development team to provide activity dashboards and monitoring to aid in labor management decision making throughout the shifts.
  • Drove improvement in the % of Returns that went back into 1st quality vs being damaged out for liquidation through implementing training and qc processes for the associates.

Process Manager

Zappos
Shepherdsville, KY
10.2007 - 04.2009
  • Responsible for the day to day management of the inventory control, quality auditing, and returns teams.
  • Managed quarterly cycle count process and improvements to the process flow, systems, and reporting? Improved quality auditing with the Returns team to identify gaps in the inspection process and identifying 1st vs.
  • 2nd quality returns Improved LPN identification for exceptions returns once received.

Financial Services Manager

JP Morgan Chase
Louisville, KY
10.1996 - 10.2007
  • Responsible for Financial Portfolio Management of multiple locations Review clients financial standing and make recommendations on investments, retirement plans, college savings, etc.
  • Manage P&L for financial teams of multiple locations Maintain concise records on all financial transactions, client discussions for review at any time.

Skills

  • Dynamic & Motivational Leader
  • Innovative Problem Solver
  • Team Development / Mentoring, Succession Planning, & Team Mapping
  • Budget / P&L Development & Management
  • Communication Skills & Cross-functional partnering
  • Continuous Improvement, Process Optimization
  • Vendor relations, Contract Negotiations, Contract Assessment & Management
  • Inventory Control & Quality Auditing
  • Root Cause Analysis
  • Critical Thinking & Crisis Management

Timeline

Regional Vice President, Operations

Pitney Bowes
10.2019 - Current

Director Of Operations

Radial
05.2017 - 10.2019

Director Of Operations & Customer Care

Nasty Gal, Inc
07.2012 - 04.2017

Site Leader

Amazon
02.2012 - 07.2012

Assistant FC Manager

Zappos
08.2011 - 02.2012

Sr. Operations Manager

Zappos
04.2011 - 08.2011

Sr Operations Manager

Zappos
04.2011 - 08.2011

Shift Manager

Zappos
04.2009 - 04.2011

Process Manager

Zappos
10.2007 - 04.2009

Financial Services Manager

JP Morgan Chase
10.1996 - 10.2007

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ANNE MURPHY