Anne Ocampo
Romeoville,IL
Summary
- Recruitment/Training: Over 5+ years of experience in training others, and demonstrating the ability to effectively impart knowledge and skills to new team members.
- Customer Service: Adept at creating a welcoming atmosphere and ensuring customer satisfaction by possessing strong communication skills and friendly demeanor to resolve escalated issues
- Communication: Active listening, adaptability, and social skills with people of diverse backgrounds
- Leadership: Trusted to train employees, efficiently close restaurant operations, and coordinate with team members
Overview
5
5
years of professional experience
Work History
Restaurant Server
Honey-Jam Cafe
Downers Grove , IL
10.2022 - Current
- Manages multiple tasks simultaneously while providing excellent customer service.
- Greets and seats over 50+ customers promptly, courteously, and professionally.
- Attends to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provides menu recommendations and answers questions regarding food ingredients and preparation methods.
- Checks back with guests periodically to ensure satisfaction with food and service.
- Assists with stocking supplies such as napkins, condiments, and silverware for dining areas.
- Processes payments from customers using cash registers or POS systems.
- Trains new employees on restaurant procedures and serving techniques
Restaurant Server
Texas Roadhouse
Joliet , IL
04.2022 - 08.2022
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Banquet Server
Mistwood Golf Club
Romeoville , IL
09.2018 - 04.2021
- Served food to over 200 customers per shift.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served beverages and appetizers to guests in an efficient manner.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Communicated with chefs regarding any special requests from guests.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
Education
Bachelor of Science - Marketing
Lewis University
Romeoville, IL05-2025
Associate of Arts -
Joliet Junior College
Joliet, IL12-2023
Skills
- Oral-Communication Skills
- Interpersonal Skills
- Dependable
- Strong Work Ethic
- Team Player
- Good Listener
- Quick Learner
Affiliations
- Member, Women of Business - Lewis University, 2023-Present
- Member, Sustainability Union - Joliet Junior College, 2021-2022
- Member, Active Minds - Joliet Junior College
President, 2021-2022
Vice President, 2020-2021
Accomplishments
- Recipient, Phi Theta Kappa Honor Society, Dec. 2021-Present
References
References available upon request.
Timeline
Restaurant Server
Honey-Jam Cafe
10.2022 - Current
Restaurant Server
Texas Roadhouse
04.2022 - 08.2022
Banquet Server
Mistwood Golf Club
09.2018 - 04.2021
Bachelor of Science - Marketing
Lewis University
Associate of Arts -
Joliet Junior College
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