Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne O'Donnell

Sparks,NV

Summary

Diligent Cage Cashier with 13-years background assisting guests with chips, cash, fast cash tickets, promotional play, credit cards and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities. Bringing over 13 years of experience in Tahoe area. Team-oriented Cage Cashier Manager versed in cage cashier work. Great in counting and verifying money, credit and chips. Works well with team members and consistently meets objectives. Dedicated professional adept at driving guest satisfaction and promoting compliance with casino security measures. Proven history of assessing slot machine functionality and resolving issues. Actively pursuing Cashier opportunity to apply excellent knowledge of casino floor and cash cage functions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

44
44
years of professional experience

Work History

Casino Cage Cashier

Tahoe Biltmore
09.2021 - 04.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Secured casino funds not in use after balancing cash drawer.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Protected cage from unauthorized access and monetary losses by consistently following security protocols.
  • Complied with gaming commission rules by verifying players' ages.

Cage Manager

Crystal Bay Casino
05.2006 - 01.2019
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Stayed current on changing tricks and techniques used by players of each game.
  • Skilled at working independently and collaboratively in a team environment.

Information Technology Assistant

Chevron Corp
05.1978 - 11.2003
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted with updating technical support best practices for use by team.
  • Managed high levels of call flow and responded to computer technical support needs.
  • Configured hardware and granted system permissions to new employees.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.

Education

High School Diploma -

St. Leanders
San Leandro, CA
06.1977

Skills

  • Critical Thinking
  • Store Opening and Closing
  • Guest Satisfaction
  • Customer Needs Assessments
  • Cash Balancing
  • Cash Register Operations
  • Team Contribution
  • Customer Relations
  • Guest Safety
  • Financial Transactions
  • Till Counting
  • Credit Card Transaction Processing
  • Currency Counting
  • Internal Controls Compliance
  • Recordkeeping Compliance
  • Gaming Regulation Compliance
  • Client Support
  • Cage Security
  • Casino Security Support
  • Cash Cage Operations

Timeline

Casino Cage Cashier

Tahoe Biltmore
09.2021 - 04.2022

Cage Manager

Crystal Bay Casino
05.2006 - 01.2019

Information Technology Assistant

Chevron Corp
05.1978 - 11.2003

High School Diploma -

St. Leanders
Anne O'Donnell