Anne Padilla
Sacramento,CA
Summary
As a results-driven Community Manager and Branch Accountant, I am equipped to manage and enhance branch operations. I possess expertise in business development, staff recruitment, retention, and leadership. I am a hands-on, KPI-driven leader.
I am also a skilled team player with a solid background in human resources, payroll, and supervising Independent Contractors and Sales Consultants. My experience includes managing new hire processes, from recruiting to orientation and onboarding.
I have a knack for identifying and resolving data anomalies and inconsistencies, developing customer relationships, managing schedules and projects, and handling vendor relations.
I serve as the primary contact for Human Resource inquiries and have facilitated both accounting and payroll functions.
Overview
10
10
years of professional experience
Work History
Office Manager Accountant
Empire Today
West Sacramento
09.2019 - Current
- Oversee the daily transactions of more than 20 Outside Sales Representatives and over 30 Independent Contractor Installers for a flooring company.
- Manage, develop, and motivate Customer Service Team. Take ownership of escalated customers issues
- Project management from time of Sales to Installation to warranty repairs. Process COF & CAFs
- Responded to customer inquiries via phone or email in a professional manner.
- Interview, test, onboard, drug test and provide orientation.
- Process weekly payroll for independent contractors and employees Banking: Receive, post, and deposit cash/checks for all projects.
- Reconcile petty cash.
- Invoice/Collections: Run daily aging receivable reports to follow up on outstanding balances due. Provide a summary of all unpaid balances and resolutions. Approved discounts and allowances.
- Remotely work with Corporate Collections, Cash Management and Resolutions Teams to reconcile customers' accounts and resolve payment issues.
- Supervise associates and communicate goals and KPIs to foster teamwork and collaboration.
Community Manager
AxleHire AKA Jitsu
Remote
07.2020 - Current
- Manage relationships with key stakeholders and influencers to drive community engagement.
- Manage online community of 50,000+ members, promoting engagement and positive interactions by positive onboard Implement disciplinary actions fairly, maintaining respect and integrity in all decisions.
- Lead onboarding process for new hires, sometimes 100 new drivers a day ensuring smooth transitions and integration.
- Manage Zendesk platform to streamline customer support operations for client resolution of issues.
- Respond to hundreds of emails daily, ensuring prompt and professional communication.
Customer Service Manager
Tomra Sorting Solutions
West Sacramento
02.2014 - 08.2018
- Manage the functions related to Service Back Office and Contact Center including overseeing and directing day-to-day activities of 12 Customer Service Coordinators/Technical Support Representatives and 75 remote Field Service Engineers for International Food Sorting Sales and Service Company.
- Oversee the daily scheduling and dispatching of 75 remote Field Service Engineers who perform on-site services including start-up, commissioning, and troubleshooting of food sorting machines throughout the United States, Canada, Australia, and Latin American ensuring FSE has the skills and knowledge for the projects they are scheduled for.
- Interview, hire, onboard, and monitor new hire orientation procedures. Attended trade shows for field recruits.
- Conduct training, side by side coaching, call-monitoring, reviewing, and evaluating for Call Center employees by providing constructive coaching and feedback related to quality, procedures, and performance standards. Each call was recorded by opening a case and keeping the history of each step that was taken to close the issue.
- Approve and processed timecards, time off request, credit card
- purchases and expense reports.
- Accountable for invoicing FSEs visits within 3 business days of service. Follow up on revisit scheduling for additional work or warranty issues. Work closely with parts warehouse to guarantee that parts are delivered as scheduled.
- Resolved escalated customer complaints and issues to increase customer satisfaction and retention.
Education
Associate of Arts - Business Management
American River College
SacramentoAssociate of Arts - Information Technology Project Management
Folsom Lake College
Folsom, CASkills
- Employee Supervision
- Workforce Management
- Compliance Monitoring
- Recruitment
- Onboarding Manager
- Billing
- Operations Management
- Data Entry
- Contract Administration
- Staff hiring
- Conflict Management
- Policy Implementation
- Scheduling and calendar management
Prior experience
7 years working with Pacific Bell/AT&T Telecommunications responsible for the sales and service of residential and business services. Won Presidents Club for Sales 5 out of the 7 years. Excellent fact finding and negotiating skills. Proven Call Center Representative providing exceptional customer service. Possess strong communication and problem-solving skills, and adept at resolving customer inquiries quicky and efficiently. Adept at working with both inbound and outbound calls, as well as managing customer accounts and data entry.
Additional Experience
Proficient in Microsoft Office; Excel; PowerPoint; Teams; D365; Concur; ERP; Google Docs, Google Calendar, QuickBooks; HRIS; CRM; D365; ADP Workforce; Salesforce; Siebel; Oracle; Slack; TURN background checker, ZenDesk.
Timeline
Community Manager
AxleHire AKA Jitsu
07.2020 - Current
Office Manager Accountant
Empire Today
09.2019 - Current
Customer Service Manager
Tomra Sorting Solutions
02.2014 - 08.2018
Associate of Arts - Business Management
American River College
Associate of Arts - Information Technology Project Management
Folsom Lake College