Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Anne Palmer

Sioux Falls,SD

Summary

Dynamic and results-driven professional with a proven track record at Premier Bankcard, excelling in debt collection and customer relationship building. Recognized for enhancing efficiency in account tracking and achieving high customer satisfaction through effective negotiation and problem-solving skills. Adept at multitasking and adapting to fast-paced environments.

Knowledgeable [Desired Position] with solid background in customer service and collections. Successfully managed customer accounts, resolving disputes and ensuring timely payments. Demonstrated strong communication and problem-solving skills to enhance customer relations.

Professional with strong experience in customer service and collections, ready to drive results. Skilled in conflict resolution, account management, and effective communication. Known for fostering team collaboration and adapting to changing needs. Dependable problem-solver with focus on achieving objectives and maintaining positive customer relations.

Professional in collections industry with keen focus on delivering results. Proven track record in managing customer accounts, addressing queries, and resolving issues efficiently. Known for collaborative teamwork and adaptability to changing demands, ensuring customer satisfaction. Skilled in negotiation and conflict resolution, with reliable and flexible approach to work.

Overview

27
27
years of professional experience

Work History

Collection Customer Service Representative

Premier Bankcard
10.2012 - 03.2025
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.


Rushmore Service Center

Premier Bank Card Sioux Falls SD
02.2014 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales and Marketing Representative

Sam’s Club
08.1998 - 10.2012
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.

Education

Butcher - Meat Cutting

Minnesota West Community Technical College
Pipestone, MN
05-1998

Skills

  • Goal oriented
  • Stress tolerance
  • Assertiveness
  • Debt collection
  • Customer relationship building
  • Patience and persistence
  • Customer consultation
  • Cross-selling expertise
  • Regulatory compliance
  • Payment agreements
  • Payment plan implementation
  • Delinquent account management
  • Teamwork
  • Organization skills
  • Account tracking
  • Problem-solving
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Updating customer accounts
  • Reliability
  • Excellent communication
  • Clear communication
  • Critical thinking
  • Active listening
  • Team collaboration
  • Organizational skills
  • Adaptability and flexibility
  • Debt settlement
  • Verbal and written communication
  • Data entry skills
  • Creative problem solving
  • Relationship building
  • Payment scheduling
  • Team building
  • Negotiation and resolution
  • Professional ethics
  • Goal setting
  • Account monitoring
  • Professionalism
  • Pleasant telephone demeanor
  • Fair debt collections practices
  • Debt repayment negotiation
  • Telephone etiquette
  • Problem-solving aptitude
  • Conflict resolution

Timeline

Rushmore Service Center

Premier Bank Card Sioux Falls SD
02.2014 - 10.2024

Collection Customer Service Representative

Premier Bankcard
10.2012 - 03.2025

Sales and Marketing Representative

Sam’s Club
08.1998 - 10.2012

Butcher - Meat Cutting

Minnesota West Community Technical College
Anne Palmer