Anne Penrod

• Managed daily import and accurate data entry of up to $35,000 in orders.
• Coordinated with colleagues for warehouse operations, ensuring proper order picking, packing, and timely shipping.
• Handled customer inquiries, complaints, and order modifications via phone and email, collaborating with both customers and sales representatives, as well as retail customers.
• Collaborated with high-profile clients to ensure their specifications and billing details were accurate and met their requirements.
• Maintained product listings across multiple platforms for retail and wholesale customers.
• Conducted regular reviews of new products, bi-annual catalogs, and website content for accuracy, graphics, and consistency.
• Wrote compelling product descriptions and copy for listings.
• Utilized CRM systems and Salesforce for customer outreach and relationship management.

• Developed and implemented project plan and budgets for Charity Shop business creation, and Community Fridge project.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Created risk assessments and guidelines for Covid-19 food projects
• Managed team of 8 volunteers to operate Charity Shop business and Community Fridge within required health and safety guidelines,
• Managed budget for entire Covid-19 response funding
• Worked with University of Highlands and Islands to manage part of research study exploring the impact of Covid-19 on Scottish communities by conducting interviews, collecting contributor information, and writing reports based on findings about the impacts on local area of the pandemic.

• Maintained high levels customer service while assisting jewelry purchases of over $1000
• Managed smooth operation of business website, from inputting new products to managing tax points for customers from different countries
• Handled input of quarterly invoices for VAT returns
• Created and distributed sales receipts to 'Sale or Return' vendors who supplied jewellery to shop for us to sell on their behalf

Production Coordinator, Production Assistant, Art Department Assistant

• Assisted with budgeting and accounting of production-related tasks.
• Managed onboarding paperwork for new hires and contractors
• Worked with many different vendors and contractors to help ensure smooth day-to-day running of production including transport, catering, maintenance etc, for crew of over 100 people
• Co-managed team of 20+ production assistants and drivers to complete tasks as required by production
• Managed busy production office and handled office inquires from production crew
• Worked with high profile clients to ensure their comfort during process of filming, while maintaining confidentiality