ANNE PRATHER
ROUND ROCK
Summary
Experienced Certified ScrumMaster® and Product Owner with background in Scaled Agile Framework® and product management. Successfully guided cross-functional teams to deliver high-value products aligned with business goals. Demonstrated effective communication and strategic planning skills to enhance team productivity and product quality. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
While my primary focus is on Agile delivery and stakeholder alignment, I’m familiar with several programming and scripting languages that help me communicate effectively with development teams and understand technical requirements.
These include:
- JavaScript – Familiar with front-end logic, especially in Salesforce Lightning Components.
- Apex – For custom Salesforce development, triggers, and workflows.
- SOQL/SOSL – For querying Salesforce data.
- HTML/CSS – Basic understanding for UI-related discussions.
- SQL – For data queries and understanding backend systems.
- Python (basic) – For automation concepts and quick data handling tasks.
This technical fluency helps me bridge the gap between business and engineering, ensuring smoother delivery and more informed decision-making.
As a certified Agile professional with a focus on remote collaboration, data-driven delivery, and continuous team growth, I’m passionate about removing friction in the development process so teams can focus on delivering real business value — faster and with higher quality.
📍 Remote/Distributed Team Leadership
Led fully remote Agile teams across time zones, facilitating seamless collaboration and maintaining high team engagement
and productivity.
📅 Facilitation of Scrum Events & PI Planning
Facilitated all Scrum ceremonies and led remote PI Planning sessions, ensuring alignment between business priorities and
team capacity across multiple Agile Release Trains.
📊 Jira & Reporting Expertise
Built and maintained Jira dashboards for sprint tracking, velocity trends, and team performance metrics, driving
data-informed retrospectives and executive reporting.
📈 Agile Maturity & Coaching
Coached Scrum teams on Agile principles, helping teams move from forming to performing stages. Regularly mentored
junior Scrum Masters and contributed to Agile Communities of Practice.
⚙️ Process Improvement Initiatives
Spearheaded process improvements that reduced sprint rollover by 30% and increased throughput by 20% within three
quarters through better backlog refinement and WIP limits.
🔄 Risk & Delivery Coordination
Partnered with cross-functional stakeholders (QA, DevOps, Security, Product) to anticipate blockers early, streamline
delivery pipelines, and ensure on-time releases.
🧠 Certifications & Mindset
Bring a combination of formal training (CSM, SAFe POPM 6.0, AiSM) and a growth mindset, always looking to drive psychological safety, transparency, and continuous improvement.
Overview
13
13
years of professional experience
3
3
Certification
1
1
SAFe Product Owner/Product Manager 6.0
Work History
Agile Scrum Master
Cognizant Technologies Solutions
07.2020 - 02.2025
- Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Created a culture of continuous learning through ongoing training sessions, workshops, and knowledge-sharing initiatives within the team.
- Coached team members in Agile practices, promoting a culture of continuous improvement.
- Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
- Ensured timely delivery of high-quality software products by enforcing adherence to Agile principles during development cycles.
- Led sprint reviews and planning meetings to promote full team engagement.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Developed metrics for tracking progress and measuring team performance against goals.
- Enhanced team efficiency by implementing Agile methodologies and guiding daily scrum meetings.
- Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
- Advised executives on scaling Agile practices across departments to increase organizational agility and responsiveness to change initiatives.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Empowered self-organizing teams by providing guidance on roles, responsibilities, and decision-making authority within the Scrum framework.
- Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
- Supported team using servant leadership style and leading by example.
- Managed risks proactively by anticipating potential issues and creating mitigation plans.
- Established strong relationships with stakeholders, aligning expectations and maintaining open lines of communication throughout projects.
- Managed various IT projects to meet deadlines and customer requirements.
Project Manager
AITA
12.2019 - 07.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed projects from procurement to commission.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Product Owner
ACS Group
10.2018 - 12.2019
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Fostered culture of continuous improvement, encouraging team feedback and implementing process enhancements.
Product Owner
Amplify Credit Union
12.2017 - 07.2018
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Owned and prioritized product backlog.
- Analyzed customer feedback to identify areas for improvement.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
Product Owner
Office Depot
01.2012 - 07.2017
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
Education
High School Diploma -
Arenac Eastern High School
Twining, MINo Degree - Business Management
Delta College
Bay City, MINo Degree - Business Management
Austin Community College
Austin, TXSkills
- Agile Performance Metrics
- Project Estimation Strategies
- Agile Methodology Transition
- Flexible Leadership
- Agile Scaling Expertise
- Product Owner Engagement
- Product Backlog Management
- Agile Methodology Coaching
- Collaborative Leadership Style
- Technical Debt Strategy Development
- Skilled in Scrum Project Management
- User Story Development
- Strategic Release Planning
- Interdepartmental Collaboration
- Sprint Review Coordination
- Team Collaboration Facilitation
- Functional Requirements Documentation
- Facilitating Scrum Meetings
- Scrum Framework Implementation
- Collaborative Teamwork
Technical debt management
Agile coaching
Servant leadership
Backlog grooming
Scrum framework expertise
Product owner collaboration
Adaptive leadership
Agile transformation
Scaling agile
Estimation techniques
Agile metrics tracking
User story creation
Release planning
Stakeholder management
Team facilitation
Cross-functional coordination
Sprint retrospective facilitation
Sprint review facilitation
Sprint planning
Risk identification
Agile best practices
Project management
Software development lifecycle
Workflow Analysis
Development team trainings
Requirements gathering
Lean principles
Meeting facilitation
Resource allocation
Customer requirements analysis
Scrum processes
Backlog management
Leading scrum meetings
Effective customer communication
Software process management
Scrum methodology
Stakeholder negotiations
Waterfall methodology
Documentation and reporting
Staff training
Project tracking
Risk assessment
Assigning work
Needs assessment
Scope development
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Work Planning and Prioritization
Coaching and mentoring
Interpersonal skills
Client relations
Conflict resolution
MS office
Workflow management
Time management abilities
Continuous improvement
Certification
- Risk Management Professional (PMI-RMP) – Project Management Institute.
- Certified SAFe® 6 Product Owner/ Product Manager
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Agile Certified Practitioner (PMI-ACP) - Project Management Institute.
- SAFe 4/5 Agilist (SAFe-AG/SA) – Scaled Agile, Inc.
Circle of Champions
Recognized servant leader in area of distributing Best Practices.
Languages
English
Native or Bilingual
Timeline
Agile Scrum Master
Cognizant Technologies Solutions
07.2020 - 02.2025
Project Manager
AITA
12.2019 - 07.2020
Product Owner
ACS Group
10.2018 - 12.2019
Product Owner
Amplify Credit Union
12.2017 - 07.2018
Product Owner
Office Depot
01.2012 - 07.2017
High School Diploma -
Arenac Eastern High School
No Degree - Business Management
Delta College
No Degree - Business Management
Austin Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Product Owner for multi-million-dollar project implementing MS Dynamics, CRM, Unified Service Desk, Genesys Softphone, Pindrop, and Azure for 300+ Customer Service Reps. I created value add Genesys Cloud features to aid in the development of Inbound / Outbound Voice, Secure IVR (payment processing), Callbacks, Voice recognition for Account Verification, API requests, API Gateways, Data Storage (Call Cadence, KPI’s and IVR Minutes – time spent on call)
- Product Owner for Broadsoft (before it was acquired by Cisco) / Salesforce CRM Integration (VoIP, MPLS, PTSN, CTI Adaptors & configurations) supporting 500+ Inside Sales Reps. Some of the value-add features implemented included Call Center Campaigns, real-time messaging and conferencing recordings, Call Whisper (ideal for Sales Manager to assist in selling and coaching Sales Reps
- Product Owner leading a 20 Month Salesforce, Omni Channel, ChatBot integration that utilized conversational AI with intelligent responses and (GAI) generative AI to use (NLP) natural language processing for automated call routing and self-service assistance, Salesforce Integration project that including Genesys Voice Recognition to validate Account Ownership, PCI Payment IVR application for Dell Technology Service Reps.
- Lead new Salesforce integration projects (Classic and Lightning) with Five9, Live Message, TimeTrade Scheduler, DocuSign (also managed vendor relations) for Inside Sales Reps, Lan Agents, Mortgage Agents and Call Center Teams. I created Invest User stories to allow customer to see personalize product recommendations to view items relevant to customer interests and complete purchases more efficiently.
- Experienced Salesforce Administrator with Salesforce Cloud, Softphone integrations with PCI Payments, Chatbots, Voice Recognition, Jira and ServiceNow integrations, Making Campaigns and API Connections. I monitor and report on project progress to stakeholders every iteration. I assist the team in identifying and mitigating risks and issues routinely to resolution.
- I keep myself current on industry trends, technology opportunities to present for future value adds by attending SFDC conferences, memberships with WIT and various other networking events as I am able to attend.
- As a Certified Scrum Master I coached anywhere from 2 to 4 Scrum Teams at a time - using SAFe principles and Agile Mythologies. The newly formed teams I guided from infancy to mature working lean agile teams.
- Achieved 30% improvement in team productivity and predictability by introducing agile mythologies and SAFe principles for developer tasks.
- Achieved 25% increase in team performance by introducing Jira for backlog management tasks.
- Collaborated with team of 10 in the development of North Star Solution with included OmniChannel, ChatBot integration with SFDC that utilized (CAI) conversational AI with intelligent responses and (GAI) generative AI to use (NLP) natural language processing for self service and call routing, Team also created a Secure Payment (PCI) Payment IVR application and Genesys Voice Recognition to validate account ownership.
Affiliations
- WIT
- Austin Rodeo Xtreme Seats Committee Member
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time offHealthcare benefitsCareer advancement401k matchInterests
FinTech, MarTech, AdTech, IT, SDLC
Software
Jira
Miro
Kanban
Scrum
Agile
SAFe
CSM
MS Office
ServiceNow
XMatters
SDLC
ChatGPT
Virtual Assistants
Azure DevOps
Hybrid Waterfall
MS Project
Facilitate Agile Ceremonies
Guide cross-functional teams
Promote adaptive planning and flexibility
Enable continuous improvement
Coach stakeholders and leadership on Agile best practices
Adapte Agile frameworks such as Scrum, SAFe, Kanban, Hybrid Waterfall to fit specific organizational needs
Proactively identify risks and blockers
Breakdown complex issues into manageable parts
Confluence
Prioritize Work
Facilitate time-boxed ceremonies (standups, reviews, retrospectives) to keep meetings efficient and focused
Adapt quickly responding to shifting business needs