Open To Work
Anne Pylican
Apache Junction,AZ
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchSummary
Dynamic Enrollment Specialist with a proven track record at Cigna/Hcsc, excelling in customer service and compliance. Leveraged exceptional communication and analytical skills to enhance member satisfaction and streamline processes, achieving a significant reduction in enrollment response times. Committed to fostering teamwork and delivering results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Enrollment Specialist
Cigna/Hcsc
Phoenix, AZ
09.2022 - 03.2026
- Assisted members with enrollment processes and benefit selections to enhance customer satisfaction.
- Analyzed member eligibility data to ensure compliance with regulatory requirements and internal policies.
- Coordinated communication between departments to streamline enrollment workflows and improve response times.
- Educated members on plan options, coverage details, and available resources to facilitate informed decision-making.
Manager
Fry's Food And Drug
Gilbert, AZ
10.2003 - 09.2022
- Supervised daily operations to ensure compliance with company policies and standards.
- Implemented training programs to enhance team performance and customer service skills.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Developed schedules and workflows to optimize staff productivity and operational efficiency.
Education
Associate of Science - Medical Transcription
12.2009
Graduated with honors
Skills
Exceptional communication
Reporting and analytics
Documentation management
Customer service expertise
Data entry skills
Strong organization
Deadline management
Customer service background
Confidentiality handling
Application verification
Time management proficiency
Enrollment verification
Telephone and email skills
Teamwork and collaboration
Problem-solving skills
Time management
Attention to detail
Multitasking
Reliability
Excellent communication
Computer skills
Timeline
Enrollment Specialist - Cigna/Hcsc
09.2022 - 03.2026
Manager - Fry's Food And Drug
10.2003 - 09.2022
Central Arizona College - Associate of Science, Medical Transcription