Anne Riess

• Led daily operations and managed staff schedules for efficient store performance.
• Trained new team members on customer service practices and operational procedures.
• Assisted in inventory management by organizing merchandise and ensuring stock levels.
• Coordinated donation processing, including sorting and pricing items for resale.
• Monitored store cleanliness and maintained a welcoming environment for customers.
• Supported sales initiatives by providing product knowledge to team and customers.
• Implemented safety protocols to ensure a secure shopping experience for all visitors.
• Collaborated with management on strategies to enhance store efficiency and customer satisfaction.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Trained new staff in relevant processes and procedures.
• Delegated daily tasks to team members to optimize group productivity.
• Delegated tasks appropriately according to individual skill sets.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Monitored team progress and enforced deadlines.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
• Identified opportunities for process improvements, implementing changes when required.
• Motivated staff through positive reinforcement techniques.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Ensured compliance with company policies and procedures throughout the team.
• Developed strategies to increase team productivity and improve customer service levels.
• Maintained accurate records of employee attendance and task completion times.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Held regular one-on-one coaching sessions with staff members to encourage personal development.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Coordinated team resources to achieve project goals.
• Offered training and support to keep team members motivated and working toward objectives.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Reviewed completed work to verify consistency, quality, and conformance.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Maintained open lines of communication with senior management, reporting team progress and challenges.

I was hired directly into management due to my three years of prior experience as an assistant manager at the Salvation Army. After being at Goodwill for only four months, I was the only internal candidate (at the store I work at, as well as any other locations in the region) who was hungry and motivated enough to want to step up for the store manager position that opened up. However, I was unfortunately passed up for an outside hire due to his having 25 years of experience. I am constantly told by the employees that, out of the store manager, assistant manager, and two other supervisors, they feel I am the only manager who not only listens to their issues but also finds solutions in a way that makes them happy to continue working at Goodwill, while also fitting the store's needs. My duties currently consist of helping to lead a team of upwards of 20 people in five different departments. I've done every job there is in the store: cashier, receiving and sorting donations, pricing donations, quality checking and pricing clothing, accessories, and shoes, quality checking and pricing non-clothing items such as household items like knickknacks and kitchenware, as well as larger items such as furniture. I open and close the store, as well as do the end-of-day paperwork and count all cashiers down. I take part in setting up and taking down signage for sales or special events. Do inventory on "new goods" once a month. Loading and unloading the truck. Ordering supplies when needed, and talking to employees about what they are doing well, as well as where and how they can improve. I conduct interviews, as well as orientation, for new hires, and I have helped in training someone in every department.

• Assisted in managing daily operations of the family store.
• Coordinated volunteer schedules to ensure adequate staffing.
• Trained new staff on customer service best practices.
• Supervised donation processing and sorting activities.
• Developed community engagement initiatives to promote store events.
• Facilitated communication between staff and management for operational needs.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Ensured compliance with safety regulations and company policies.
• Resolved conflicts between team members in an effective manner.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

I was hired in as a cashier and did everything with the registers, as well as with credit cards. I did all the jobs on the floor, such as receiving donations, sorting them, pricing them, and finally putting them in their designated areas on the sales floor. Within two months, I was promoted to a key holder, where I did the store paperwork, including inventory, truck manifests, and end-of-day paperwork. A month later, the current assistant manager left the store, and I was immediately promoted to assistant manager, where I continued to do all the duties previously listed, as well as opening and closing the store. I helped lead a team of around 10-12 people at this store.

I worked in the 'stow' department, where I unboxed items to be placed in the units that were then sent down to the 'picking' department. I also worked in the 'picking' department, where I would select the items from the giant shelves and place each order into a separate tote that would then be sent down to the 'packing' department to be packed in a box or bag, labeled, and then shipped off. I worked as a packer, where I chose the right size box or bag, added proper bubble wrapping when required, put a label on it, and sent it down the line to be loaded onto the trucks.

• Assisted in stocking shelves and ensuring product availability for customers.
• Operated equipment safely and efficiently during daily tasks.
• Participated in team meetings to discuss workflow improvements and challenges.
• Maintained a clean and organized work area throughout shift.
• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Rotated through series of different stations based on team needs.
• Built and maintained working relationships with peers and upper management.
• Looked for ways to go above and beyond job requirements.