Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne Ritter

Stillwater

Summary

Dynamic Dental Practice Manager with a proven track record at Lasting Impressions, enhancing patient relations and increasing case acceptance rates through tailored treatment presentations. Skilled in HIPAA compliance and budget planning, I fostered a collaborative team culture, driving operational efficiency and improving patient satisfaction while optimizing workflow processes.

Overview

26
26
years of professional experience

Work History

Dental Practice Manager

Lasting Impressions (Mark Polsinello, DMD)
07.2023 - Current
  • Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
  • Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
  • Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
  • Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
  • Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
  • Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
  • Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
  • Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
  • Resolved conflicts between employees professionally while maintaining confidentiality standards.
  • Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
  • Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
  • Collaborated with dentists to assess patient care needs and create treatment plans that maximized oral health outcomes for patients.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Owner

AP Advertising and Consulting
05.1999 - Current
  • Managed budgets for multiple projects simultaneously, ensuring optimal allocation of resources while meeting financial targets.
  • Streamlined internal processes for project management, reducing inefficiencies and allowing for quicker execution of tasks.
  • Implemented targeted email marketing campaigns, improving open rates and conversions.
  • Developed compelling content for various platforms, enhancing the brand''s online presence and attracting new customers.
  • Coordinated trade show participation from booth design to staff training, maximizing the impact on potential new clients and business partners.
  • Oversaw the creation of print materials such as brochures and direct mail pieces, driving leads and sales growth.
  • Conducted market research to identify emerging trends, adjusting strategies accordingly to maintain a competitive advantage.
  • Negotiated contracts with vendors and agencies, securing favorable terms that benefited both parties involved.
  • Launched innovative experiential marketing initiatives that generated buzz around new products or services.
  • Led advertising campaigns for successful product launches, resulting in increased sales and market share.
  • Increased brand awareness by developing and executing comprehensive marketing strategies.
  • Collaborated with cross-functional teams to develop integrated marketing plans that aligned with business objectives.
  • Optimized digital marketing efforts through data analysis and performance tracking, leading to improved customer engagement.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Directed social media strategy, increasing followership and engagement across all channels.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.

Dental Treatment Coordinator/Practice Administrator

Morrison Dental Care
01.1999 - 05.2023
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
  • Improved patient retention by providing excellent customer service and establishing rapport with clients.
  • Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
  • Coordinated continuing education opportunities for dental staff members, promoting professional development within the practice environment.
  • Kept abreast of the latest advancements in dental treatments and technologies, ensuring patients received the most up-to-date care possible.
  • Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
  • Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
  • Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
  • Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Managed patient billing processes for timely, accurate payments.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Created and implemented organizational policies and procedures.
  • Consulted with healthcare professionals on business decisions.

Education

Marketing

Russell Sage College
Troy
05-1992

Skills

  • Dental terminology
  • HIPAA compliance
  • Office administration
  • Recruitment and hiring
  • Scheduling coordination
  • Patient relations
  • Budget planning
  • Dental practice management
  • Treatment Planning
  • Workflow coordination
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Time management
  • Excellent communication
  • Multitasking Abilities
  • Organization and time management
  • Detail-oriented

Timeline

Dental Practice Manager

Lasting Impressions (Mark Polsinello, DMD)
07.2023 - Current

Owner

AP Advertising and Consulting
05.1999 - Current

Dental Treatment Coordinator/Practice Administrator

Morrison Dental Care
01.1999 - 05.2023

Marketing

Russell Sage College

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