ANNE ROBERSON
Mesquite
Summary
Dynamic Program Director with extensive experience at Ryan Specialty, excelling in program management and product lifecycle oversight. Proven track record in claims compliance and risk assessment, driving cross-functional collaboration. Recognized for strategic leadership and operational excellence, delivering impactful results while enhancing team performance and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Director
Ryan Specialty
Garland
10.2020 - Current
- Led end-to-end program oversight across underwriting, claims, operations, and runoff for multiple insurance products
- Owned full product lifecycle, from underwriting strategy through claim conclusion and program sunset
- Managed multiple concurrent programs with cross-functional dependencies and regulatory constraints
- Partnered with executive leadership to align program delivery with risk, financial, and operational objectives
- Provided oversight of claims and underwriting operations, ensuring compliance, loss control, and policy intent alignment
- Established governance frameworks to monitor loss trends, reserves, escalations, and operational risk
- Acted as liaison between technical teams and senior stakeholders to drive informed decision-making
- Designed and documented end-to-end operational processes across underwriting, policy administration, claims handling, and runoff
- Standardized workflows to improve consistency, audit readiness, and scalability
- Developed operational playbooks and SOPs to support onboarding, knowledge transfer, and continuity
- Led and developed multiple teams across underwriting, claims, and operations, including manager-level leaders
- Drove accountability, performance management, and engagement in high-volume and transitional environments
- Coordinated internal teams and external vendors to maintain service quality and execution discipline
- Directed programs through runoff, ensuring compliant closure and cost control
- Managed workforce transitions, vendor wind-down, and stakeholder communications
- Reduced operational footprint while maintaining regulatory and service standards
- Delivered concise program updates, risk assessments, and recommendations to senior leadership
- Translated complex operational issues into clear executive decision points
- Known for calm, credible leadership during escalations and high-stakes situations
Operations Manager
GREAT AMERICAN INSURANCE GROUP
Frisco
01.2010 - 10.2020
- Led day-to-day operations for complex insurance programs, ensuring consistent delivery of underwriting, policy administration, claims handling, and compliance activities.
- Oversaw cross-functional teams across underwriting, claims, compliance, finance, and customer service to drive operational alignment and performance.
- Implemented standardized workflows and process improvements that increased operational efficiency and reduced cycle times.
- Managed vendor and third-party administrator (TPA) relationships to ensure service-level compliance, quality control, and cost-effective performance.
- Developed and monitored key performance indicators (KPIs) to track operational health, identify risks, and drive continuous improvement.
- Ensured regulatory, contractual, and internal compliance across all operational processes and filings.
- Partnered with underwriting and product teams to support new program launches, system builds, and operational readiness.
- Led root-cause analysis and issue-resolution efforts to reduce operational errors and improve customer experience.
- Oversaw budget planning, cost management, and operational forecasting to support financial performance targets.
- Drove operational reporting and presented performance insights to executive leadership, highlighting trends, risks, and opportunities.
- Managed change initiatives such as system enhancements, process automation, and workflow redesign to improve operational scalability.
- Collaborated with claims leadership to enhance claims processes, improve timeliness, and support loss ratio objectives.
Business Analyst
GREAT AMERICAN INSURANCE GROUP
Frisco
01.2010 - 10.2020
- Analyzed business processes across underwriting, policy administration, claims, and billing to identify gaps, inefficiencies, and improvement opportunities.
- Gathered, documented, and translated business requirements into functional specifications for systems enhancements and insurance product changes.
- Collaborated with underwriting, operations, IT, and compliance teams to ensure accurate interpretation and implementation of requirements.
- Developed and maintained process maps, user stories, and workflow documentation to support operational clarity and system development.
- Conducted data analysis to evaluate program performance, loss trends, operational metrics, and regulatory compliance.
- Supported testing efforts by creating test cases, executing UAT, and validating system functionality prior to deployment.
- Assisted in designing solutions that reduce manual processes, streamline workflows, and improve data accuracy.
- Monitored performance indicators and prepared reporting dashboards to support decision-making for program leaders and executives.
- Participated in the rollout of new products, system upgrades, and operational changes, ensuring readiness across impacted teams.
- Served as a liaison between business stakeholders and technical teams to align expectations and ensure successful project outcomes.
- Ensured documentation and processes adhered to regulatory requirements, internal controls, and industry best practices.
- Provided insights and recommendations based on data-driven analysis to support underwriting strategy and operational efficiency.
Skills
- Program management and product lifecycle
- Claims oversight and compliance
- Risk assessment strategies
- Cross-functional collaboration
Certification
- Property & Casualty (P&C) Licensed Agent
- Accident & Health (A&H) Licensed Agent
- Surplus Lines Licensed Agent
- All Lines Insurance Adjuster
Timeline
Program Director
Ryan Specialty
10.2020 - Current
Operations Manager
GREAT AMERICAN INSURANCE GROUP
01.2010 - 10.2020
Business Analyst
GREAT AMERICAN INSURANCE GROUP
01.2010 - 10.2020