Anne Rock
Bear
Summary
Professional customer service representative looking to obtain a position where my communication skills, people-oriented experience, and adaptability to differing cultural and business environments would help your organization achieve its goals.
Overview
2026
2026
years of professional experience
Work History
Teller
PNC Bank
Elkton
2018 - Current
- Managed daily cash transactions, ensuring accuracy and adherence to banking protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed deposits and withdrawals accurately, maintaining compliance with security measures.
- Assisted in training new tellers on operational procedures and customer interaction techniques.
- Monitored cash drawers, balancing discrepancies while minimizing risk of loss.
- Promoted bank products to customers, enhancing overall branch performance.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Full Time Bilingual Administrative Assistant
GTH- Law Firm
Philadelphia, PA
01.2017 - 07.2017
Child Care Professional
Aupair Care Exchange Program
Philadelphia, PA
07.2014 - 07.2015
- Ensured the safety and welfare of children under my care.
- Safely transported children to and from school.
- Organized activities that contribute to physical, social, and emotional well-being.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Customer Service Representative
RAF Marketing Agency
Natal, BR
01.2013 - 05.2014
- Communicated with vendors and customers to ensure high levels of customer satisfaction.
- Provided excellent customer service by using problem resolution techniques.
- Performed outbound calls to prospective clients.
- Delivered prepared sales talks that described hotel service
Customer Service / Front Desk Assistant
Praia Azul Hotel
Natal, BR
04.2011 - 12.2013
- Posted all sales invoices and payments from customers.
- Assisted clients to make reservations over the phone and in person.
- Resolved customer conflicts by accessing account reservations and providing solutions.
- And Answered customer questions explained products, services, and prices.
- Maintained daily records of calls, contacts, accounts, and orders.
Education
Certificate - undefined
CEFET Federal Technical School
12.2007
Skills
- Excel, Microsoft Word, Word
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
ADDITIONAL INFORMATION
- SKILLS
- Proficient in Microsoft Word, Excel & Power Point
- Fluent in Portuguese, English.
- Intermediate Spanish
Timeline
Full Time Bilingual Administrative Assistant
GTH- Law Firm
01.2017 - 07.2017
Child Care Professional
Aupair Care Exchange Program
07.2014 - 07.2015
Customer Service Representative
RAF Marketing Agency
01.2013 - 05.2014
Customer Service / Front Desk Assistant
Praia Azul Hotel
04.2011 - 12.2013
Certificate - undefined
CEFET Federal Technical School
Teller
PNC Bank
2018 - Current