ANNE RONY
Tamarac
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Healthcare Clinical Consultant Intern
Pathways to Wellness Foundation
06.2025 - Current
- Streamlined communication between departments, enhancing collaboration and efficiency in project execution.
- Collaborated with interdisciplinary teams to enhance care delivery and improve patient outcomes.
- Conducted training sessions for staff on best practices in clinical protocols and patient engagement strategies.
- Led clinical assessments to evaluate patient needs and develop tailored wellness plans.
Implementation Consultant | Shared Services Data Consultant | Customer Advocate
Paycor INC
06.2021 - 06.2025
- Collaborated with cross-functional teams to integrate payroll systems, ensuring seamless data migration and compliance.
- Led implementation of HRIS solutions, enhancing client workflow efficiency and user satisfaction.
- Developed training materials for end-users, facilitating smooth transition and adoption of new software functionalities.
Customer Service Supervisor/Senior Case Manager
GMMI INC
01.2018 - 05.2021
- Supervised and coached over 10 staff members, developed KPIs, and managed escalations to ensure service quality.
- Implemented training programs to develop staff skills and reduce onboarding time.
- Supervised customer service team to enhance service delivery and improve client satisfaction.
Choice Counseling Specialist
Automated Health System
12.2012 - 01.2018
- Counsel Medicaid recipients on health plan choices within their region, while providing culturally sensitive outreach and education.
- Analyzed patient data to identify trends and improve care delivery processes.
- Developed and implemented training programs for staff on new healthcare software systems.
Education
Bachelor of Applied Science - Supervision & Management (Health Management concentration)
Palm Beach State College
West Palm Beach, FL12.2024
Skills
- Stakeholder communication
- Executive scheduling
- Cross-department collaboration
- Project execution
- Software implementation
- Data migration
- Payroll system integration
- Compliance management
- Client satisfaction improvement
- Key performance indicators (KPIs)
- Medicaid counseling
- Key performance indicators
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
- Resolved product issue through consumer testing.
Certification
- CPR Certified, ProMed First Aid CPR AED
- Customer Success Certificate
- Lean Six Sigma Black Belt Specialization
- Management Skills for New Manager
Languages
French
Native or Bilingual
Timeline
Healthcare Clinical Consultant Intern
Pathways to Wellness Foundation
06.2025 - Current
Implementation Consultant | Shared Services Data Consultant | Customer Advocate
Paycor INC
06.2021 - 06.2025
Customer Service Supervisor/Senior Case Manager
GMMI INC
01.2018 - 05.2021
Choice Counseling Specialist
Automated Health System
12.2012 - 01.2018
Bachelor of Applied Science - Supervision & Management (Health Management concentration)
Palm Beach State College