Anne Royster
Truth Or Consequences,NM
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Hardworking and punctual team member, reliable and dedicated to teamwork. Resourceful worker with 9 years of experience. Safety-driven and adaptable with good planning and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airport Supervisor
City Of Truth Or Consequences
08.2022 - 01.2023
- Directed and supervised airport operations and aviation fuel facilities.
- Managed and executed lease agreements for aeronautical and non-aeronautical purposes.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Oversaw fueling, cargo management and departure of aircraft.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared purchase requisitions, contacted vendors for quotes for materials.
Customer Service Associate
Fast Stop Gas Station
06.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Aerospace Propulsion Journeyman
U.S. Air Force
04.2016 - 04.2022
- Diagnosed aircraft engines and determined appropriate repairs needed to correct such issues.
- Reviewed drawings and engine blueprints to determine exact locations where issues occurred.
- Inspected and repaired jet engines, small gas turbine engines and propellers.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Recorded maintenance actions in aircraft logbooks.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
- Assisted with aircraft and equipment transport and movement.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated and distributed exposure and contamination control procedures.
- Monitored parts department and placed orders for maintenance supplies on consistent basis.
- Developed new programs to allow smooth communication between ranks, regarding status of work and training, with easy data entry.
- Managed the work of 8 employees, increasing crew efficiency by 34% from 2020-2022
Education
Elverson Military Academy
Skills
- Store Opening and Closing
- Customer Relations
- Materials Planning
- Active Learning
- Time Management
- Sales Generation
- Teamwork and Collaboration
- Complex Problem-Solving
- Customer Accounts Management
- Procedures Compliance
- Creative Strategies
- Training Programs
Certification
- Certified A/B/C Operator, T or C Municipal Airport - 10/22/2022-10/22/2027
Timeline
Airport Supervisor
City Of Truth Or Consequences
08.2022 - 01.2023
Customer Service Associate
Fast Stop Gas Station
06.2022 - 08.2022
Aerospace Propulsion Journeyman
U.S. Air Force
04.2016 - 04.2022
Elverson Military Academy
- Certified A/B/C Operator, T or C Municipal Airport - 10/22/2022-10/22/2027
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