Anne Schaffner
American Fork,UT
Summary
I am looking for full time work where I can help people and utilize my skills. I have 10 years of customer service experience which has given me strong interpersonal skills, and I am able to de-escalate situations quickly and calmly. I enjoy Administrative work and paper work as well as interacting with clientele to resolve problems, teach and inform, as well as assist in what ways I can.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
The Crystal Ray
06.2024 - Current
- Customer service, assisting with product information and helping customers find the right items
- Managing the store, organizing and scheduling readings and appointments, and updating time cards for employees
- Organizing merchandise, doing inventory and restocking
- Setting up and creating displays
Admissions Coordinator
Roseman University
08.2023 - Current
- Answering phone call, conducting Zoom Info Session and giving general information about the BSN program
- Process potential students, applications, transcripts and TEAS Test scores through ATI, EMP and Nursing CAS
- Proctoring virtual TEAS test for students through the ATI website and Proctorio
- Organize, plan chartering, creating agendas and welcome packets for the South Jordan campus Orientation
Admissions Advisor
Fortis College
12.2022 - 08.2023
- Contacting potential students via phone call, emails, and text to discuss past experience and future career aspirations
- Discussing available programs and opportunities through phone calls and Zoom calls, presentations, and tours both in person and virtually, to helping them find what best fits their needs and goals
- Being their point of contact from inquiry through matriculation, assisting with documents, transcripts, interviews, meetings and applications
Recruiter
ROI Call Center Solutions/Connexus
03.2021 - 11.2022
- Conduct interviews with candidates to determine if they were a good fit for ROI and choosing the position and campaign would be the best for them
- Search on Indeed for potential candidates, looking over resumes, contacting and scheduling candidates to interview through many means
- Doing side work such as contacting new hires if there is a change in campaign status, other new positions, contacting old leads and training new recruiters
Team Lead
ROI Call Center Solutions
12.2020 - 03.2021
- Ran, trained and assisted teams of 12-35 people
- Work with the client as to their needs as protocols and focus changed and then directing my team accordingly and insuring productivity and excellent service amongst the agents
- Conducting meetings and trainings to set goals and work through issues, as well as Employee reviews and conducting disciplinary measures as needed
- Training and assisting new and potential TL's as the campaign grew
CSR- Email Team
ROI Call Center Solutions
09.2020 - 12.2020
- Fulfilling tickets for broken or missing items, returns and refunds, as well answering emails, chats and call and assisting with order inquiries, product questions and promotion information
- Lost package expert, main point of contact with USPS/UPS and delivery services about issuing loss package claims and follow up
- Agent quality assurance, made sure past orders were placed correctly, issuing refunds and redoing orders as needed
- Handling irate customers, assisting with re-orders and achieving quality customer service filament while on the phone or via email
- Training new agent joining the email team, evaluation of new agents
CSR- Call Agent
ROI Call Center Solutions
08.2020 - 12.2020
- Took inbound calls for Marc Fisher Shoes, Nine West, and Easy Spirit's online stores, explain current sales and product information
- Taking/redoing online orders, adjusting orders, taking payments and issuing refunds
- De-escalating upset customers and directing them to getting assistance from the email team
- Issue tickets for mistakes, bad or lost orders, and quality control
Hair Stylist/Nail Technician
Beauty Bar Boutique
01.2020 - 03.2020
- Conducting all hairstyle techniques such as coloring, onestep, weaves, specialty colors, perms and curls, blow outs and styling, cuts and specialty styles for weddings, proms and other important events
- Specialist in sculpt nails (acrylic/gel hybrid), gel polish, personalized free hand nail art, manicures, pedicures, and facials
- Education my clients on products and proper hair, skin and nail maintenance and up keep
Nail Instructor
American Beauty Academy
11.2019 - 03.2020
- Taught the basic of acrylic nail to freshman class as well as reviewing junior and senior students
- Teaching application, sculpting, chipping, removal, cleaning and proper sanitation techniques
- Testing the students' knowledge, understanding and skills concerning acrylic nails and the product
- Teaching proper gel/polish techniques, including application, removal and general health and maintenance as well as advanced techniques to students such as decals, additive and nail art
Admissions Director
American Beauty Academy
04.2019 - 03.2020
- Main point of contact for all potential students, conducting tours, follows, setting up meeting with financial aid and interviews and assisting in giving them all the information they needed about the school
- Conducting job fair throughout Juab and San Pete County, and the lower part of Utah County
- Working with city fairs and parade planners, designing and setting up floats and promotions, decorating, and lining up costumes and models as needed for the parades
- Assisting in designing and distributing advertisements for ABA to High Schools, businesses and salons throughout Utah, Juab and San Pete county
Receptionist
American Beauty Academy
09.2017 - 02.2018
- Answered calls, managed and scheduled appointments, checked in and cashed up clients, issued gift cards and refunds, and informed students of arrival/change in the schedules
- Discussed with clients over the phone and in person to determine the nature of the appointment to estimated time and cost
- Assisted in product sales by explaining the different product, what they do and how to use them to the clients as needed
- Entered new clients in database, and managed old client files
- Scheduled student time off requests, model appointments and personal appointments
Administrative Assistant
SunRay Family Counseling
06.2016 - 12.2016
- Entered in new client, audited client and employee files, managed all required documents for audit, and requests, retrieved and filed all missing documents
- Informed Therapists, Supervisors, and Caseworkers of updates on clients
- Scanning, downloading, uploading and updating paperwork as needed
- Assisting with calls and appointments, scheduling and rescheduling appointments as needed
Education
Technical School in Cosmetology -
American Beauty Academy
Payson, UT01.2019
Some College in General Studies -
BYU-I
Rexburg, ID08.2014
Skills
- Detail oriented
- Self-Motivated
- Intake Experience
- Communication skills
- Supervising experience
- Cash Handling
- De-escalations
- Customer service
- Administrative experience
- Computer skills
- Recruiting
- Academic Advising
- Phone etiquette
- Filing
- Front desk
Certification
- Cosmetology/Barbering License, 01/01/19, Present
- Nail Technician License, 01/01/19, Present
- Cosmetology License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
The Crystal Ray
06.2024 - Current
Admissions Coordinator
Roseman University
08.2023 - Current
Admissions Advisor
Fortis College
12.2022 - 08.2023
Recruiter
ROI Call Center Solutions/Connexus
03.2021 - 11.2022
Team Lead
ROI Call Center Solutions
12.2020 - 03.2021
CSR- Email Team
ROI Call Center Solutions
09.2020 - 12.2020
CSR- Call Agent
ROI Call Center Solutions
08.2020 - 12.2020
Hair Stylist/Nail Technician
Beauty Bar Boutique
01.2020 - 03.2020
Nail Instructor
American Beauty Academy
11.2019 - 03.2020
Admissions Director
American Beauty Academy
04.2019 - 03.2020
Receptionist
American Beauty Academy
09.2017 - 02.2018
Administrative Assistant
SunRay Family Counseling
06.2016 - 12.2016
Technical School in Cosmetology -
American Beauty Academy
Some College in General Studies -
BYU-I