Anne Schotten
Mauston,WI
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Patient Liaison
Gundersen Health System
Hillsboro , WI
2023.12 - 2024.07
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
- Processed incoming calls from patients seeking advice or assistance related to their healthcare needs.
- Advised patients about their rights under state and federal laws regarding privacy protection and informed consent.
- Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
- Greeted and welcomed patients, family members, and visitors to the hospital.
- Attended meetings with senior management teams to discuss strategies for improving customer service standards.
- Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
- Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
- Scheduled appointments for follow-up visits with physicians or specialists as required.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Administrative Assistant
Dumore Corp
Mauston , Wisconsin
2023.02 - 2023.09
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Answered questions from customers regarding products and services offered by the company.
Child Support Financial Clerk
Juneau County Government
Mauston , Wisconsin
2003.12 - 2023.01
- Knowledge of financial forms, tax forms, and accounting or bookkeeping
- Set up new case files from "KIDS", "CARES", and other resources
- Research and assess financial data to determine support requirements.
- Prepare orders and judgments to court action or stipulation
- Prepare arrearage calculations for each and every case.
- Perform financial adjustments for each and every case on a daily basis.
- Enter court order information into computer system.
- Answer incoming calls and any questions clients may have
- Assist walk-in clients with making payments and providing a paper receipt.
- Perform various reports every morning and follow through.
- File all case management documents into paper files.
- Maintain the child support calendar.
- Provide support for families coming into the office in a non-judgmental and helpful way.
Bank Teller/Mortgage Loan Processor Assistant
Royall Bank
Elroy , WI
1997.01 - 2003.12
- Balanced teller drawers regularly throughout the day according to established procedures.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Developed strong relationships with customers to ensure repeat business.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Maintained confidentiality of bank records, transactions and customer information.
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Performed cash handling duties including counting currency, coins and checks.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Assisted Loan Processor in gathering and organizing loan documentation.
- Verified income, assets, employment history, credit scores, appraisals and title reports.
- Drafted correspondences between clients and lenders as needed.
Education
High School Diploma -
Royall High School
Elroy, WI1989-05
Skills
- Appointment Scheduling
- Healthcare knowledge
- Scheduling Diagnostic Procedures
- Registration management
- Post-Discharge Care Coordination
- HIPAA Compliance
- Multitasking and Organization
- Registration and Admissions
- Customer Service
- Insurance Verification
- Money Handling
- Team Collaboration
- Flexible Schedule
- Patient Registration
- Fee Collection
- Phone and Email Etiquette
Timeline
Patient Liaison
Gundersen Health System
2023.12 - 2024.07
Administrative Assistant
Dumore Corp
2023.02 - 2023.09
Child Support Financial Clerk
Juneau County Government
2003.12 - 2023.01
Bank Teller/Mortgage Loan Processor Assistant
Royall Bank
1997.01 - 2003.12
High School Diploma -
Royall High School
Similar Profiles
SAMANTHA LIMBERGSAMANTHA LIMBERG
Registered Nurse at Gundersen Health SystemRegistered Nurse at Gundersen Health System
Sheila LawrieSheila Lawrie
Clinical Manager – Outpatient Pharmacies at Gundersen Health SystemClinical Manager – Outpatient Pharmacies at Gundersen Health System
SanHua RobinsonSanHua Robinson
Registered Nurse at Gundersen Health System- Urology clinic-La Crosse campusRegistered Nurse at Gundersen Health System- Urology clinic-La Crosse campus