Anne Shaffer
New York
Summary
Adept at multitasking and maintaining high standards of cleanliness, I leveraged my skills at Bocca Lupo Pizza to enhance guest experiences and resolve complaints efficiently. My proficiency in food safety and ability to work under pressure have consistently resulted in positive feedback from both customers and employers, underscoring my commitment to excellence in fast-paced environments. Motivated short order cool expertly works with deep fryers, grills and ovens. Experienced in managing kitchen staff, delegating tasks and preparing food according to strict health and safety standards. Excels in high-volume culinary environments.
Overview
4
4
years of professional experience
Work History
Server
Bella Lucia Pizzeria
11.2023 - 02.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Bocca Lupo Pizza
03.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Chilis
12.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Retail Worker
Fila
10.2021 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Short Order Cook
Clifton Park Pizza
10.2019 - 10.2021
- Kept kitchen up to code for health and safety inspections.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
Education
Diploma - Plant-Based Culinary Arts
Institute of Culinary Education
New York, NY10.2024
Skills
- Work under pressure
- Efficient multitasking
- Cleaning and sanitation
- Food safety knowledge
- Knife Skills
- Supply Ordering
- Special dietary needs
Timeline
Server
Bella Lucia Pizzeria
11.2023 - 02.2024
Server
Bocca Lupo Pizza
03.2023 - 07.2023
Server
Chilis
12.2021 - 08.2022
Retail Worker
Fila
10.2021 - 03.2022
Short Order Cook
Clifton Park Pizza
10.2019 - 10.2021
Diploma - Plant-Based Culinary Arts
Institute of Culinary Education