Hi, I’m
Anne Shamus
Customer Service/Sales
Leesport,PA
Summary
A dynamic leader in strategic sales, I excelled at Mitsubishi Chemical Group by leveraging my expertise in pipeline management and motivational leadership to drive significant revenue growth. Skilled in relationship selling and sales coaching, I consistently exceeded sales targets through innovative strategies, fostering long-term customer loyalty and team performance enhancement.
Overview
26
years of professional experience
Work History
Mitsubishi Chemical Group
Strategic Segments Sales Leader
06.2023 - Current
Job overview
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Created annual performance-based sales plans organized by sub-markets to drive consistent financial and sales growth company-wide.
- Built professional relationships with local influencers to successfully boost reputation within [Location] community.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
Mitsubishi Chemical Group
Inside Sales Representatitve
06.2010 - Current
Job overview
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Brentwood IndustriesReading, PA
Customer Service Manager
1999 - 2010 (11 years)
Job overview
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Education
Ursinus College, Collegeville
Bachelor of Arts from Business Administration And Management
06.2018
Skills
- Pipeline Management
- Relationship Management
- Sales Coaching
- Motivational Leadership
- Data-driven decision-making
- Employee Motivation
- Sales Presentations
- Team Management
- Key Account Management
- Competitor Analysis
- Relationship selling
- Closing Techniques
- Objection handling
- Customer Retention
- Account Management
- Territory Management
- Sales closing
- Sales program creation
- Sales Planning
- Performance Management
- Upselling strategies
- Account penetration
Timeline
Strategic Segments Sales Leader
Mitsubishi Chemical Group
06.2023 - Current
Inside Sales Representatitve
Mitsubishi Chemical Group
06.2010 - Current
Customer Service Manager
Brentwood Industries
1999 - 2010 (11 years)
Ursinus College
Bachelor of Arts from Business Administration And Management
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