Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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Anne Shiebler

Wrentham,MA

Summary

Accomplished Compliance & Vendor Management Coordinator and Anti-Money Laundering Specialist. Proven ability to achieve organizational and personal goals in high-pressure environment. Deliver results for a clear, consistent, and accurate experience. Strong relationship building and partnering with history of customer success. Excel in de-escalating issues in areas of risk and complexity. Strong research and problem-solving skills. Adept at performing risk assessment procedures on key business activities and processes. Knowledgeable of business and financial language.

Overview

7
7
years of professional experience

Work History

Compliance & Vendor Management Coordinator

42 North Private Bank
05.2023 - Current
  • Investigate and assess alerts for potential money laundering risks
  • Perform diverse and complex analysis of AML/BSA compliance
  • Review AML exceptions derived from various prevention filters and monitor suspicious activities
  • Conduct AML Investigations, including customer and account level research on a wide variety of data, to detect and determine suspicious and/or illegal activity
  • Ensure accuracy of documenting and tracking of investigations and decisions
  • Prepare and complete required forms (as needed) for regulatory filing according to Financial Crime Enforcement Network (FInCEN) guidelines
  • Assist the Director of Compliance & Risk, BSA/AML Officer in ensuring that filings are completed accurately, timely and meeting regulatory requirements
  • Risk rate new accounts
  • Coordinates the Bank’s Vendor Management program
  • Work directly with the Director of Compliance & Risk, BSA/AML Officer, and/or departments as needed.

Staff Auditor

Citizens Bank
11.2021 - 05.2023
  • Evaluate data, look for patterns, trends, and exceptions
  • Facilitated financial and operational audits, working with managers to communicate recommendations or issues surrounding audits
  • Develop suggestions for process efficiencies and control improvement based on work performed
  • Examine and evaluate internal controls in key risk areas to ensure compliance with bank policies and applicable laws and regulations
  • Prepared audit reports and distributed to respective stakeholders
  • Performed strategic planning, execution, and finalization of audits
  • Developed auditing program to address risks and evaluate regulatory requirements
  • Documented operating practices through research, investigation testing and Internal Audit methodologies.

Wealth Advocate Manager

Citizens Bank
09.2020 - 11.2021
  • Apply knowledge of operational workflow, performance, and processes to improve the customer experience and increase productivity
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
  • Maintained energy and enthusiasm in fast-paced environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Assistant Branch Manager, Customer Success

Citizens Bank
03.2018 - 09.2020
  • Manage a high performing team and oversee ownership of customer focused decisions
  • Responsible for branch compliance with all bank policies and procedures and prepare branch for internal audits
  • Coach and develop colleagues to drive results for business goals and career aspirations and give feedback on their development
  • Maintain an active role through partnerships with community and civic organizations
  • Quarter 1 2020 Branch goal attained 140.73%, Quarter 1 2020 Individual Customer Experience Score 94.1/100%, #1 in the region
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
  • Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume.

Service Manager, Customer Success

Wells Fargo
06.2016 - 02.2018
  • Monitored metrics and developed actionable insights to improve efficiency and performance
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
  • Created customer support strategy to increase customer retention
  • Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits
  • Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.

Education

B.A. - Communications

Dominican University

Skills

  • Audit Preparation
  • Business Operations Analysis
  • Critical Thinking and Analysis
  • Customer Success
  • Effective and Professional Communication
  • Goal Development
  • Investigation Scope Determinations
  • Notary Public
  • Operational Effectiveness
  • Product Management
  • Risk Mitigation Strategies
  • Vendor Management
  • Project Management
  • Information Collection

Community Service

  • Volunteer Softball Instructor
  • Volunteer Softball Umpire
  • Walk to End Alzheimer’s

Timeline

Compliance & Vendor Management Coordinator

42 North Private Bank
05.2023 - Current

Staff Auditor

Citizens Bank
11.2021 - 05.2023

Wealth Advocate Manager

Citizens Bank
09.2020 - 11.2021

Assistant Branch Manager, Customer Success

Citizens Bank
03.2018 - 09.2020

Service Manager, Customer Success

Wells Fargo
06.2016 - 02.2018

B.A. - Communications

Dominican University

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Anne Shiebler