Anne Skeans
Buchanan,MI
Summary
An outgoing, service-focused Cannabis Retail expert dedicated to providing the highest level of efficient Customer Service, building current and future professional relationships with over 20+ years of extensive working experience.
Overview
15
15
years of professional experience
Work History
Personal Banker Associate
Fifth Third Bank
Niles, MI
12.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
Budtender
Cannavista Wellness
Buchanan, MI
08.2023 - 12.2023
- Sold Cannabis flower, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Budtender
Nobo Goods
Benton Harbor, MI
04.2022 - 08.2023
- Sold Cannabis flower, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Guest Services Representative
Fairfield Inn & Suites
New Buffalo, MI
03.2020 - 04.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Supervisor
Kids Quest
08.2015 - 03.2020
- Earned CPR/First Aid Certifications
- Preparing food for guests according to guardian's specifications and company meal policies.
- Calling and coordinating with parents for scheduling of events.
- Answering phones in a friendly manner and assisting with questions and concerns.
- Giving tours of the center and creating accounts for new guests.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Skills Trainer
Gateway
Berrien Springs, MI
08.2013 - 08.2015
- Trained and monitored participants striving to accomplish individual goals such as grocery shopping, cooking meals, on-the-job training, etc
- Responsible for obtaining proper and updated paperwork including emergency contact information for participants to whom services are provided
- Recorded data on participant progress toward individual goals and objectives in accordance to individual's personal plans
- Demonstrated the ability to assess, communicate, coordinate and/or act in situations requiring crisis intervention and behavior management/support
- Assisted in providing optional activities to participants involved in non-scheduled work time activities in accordance to individual's personal plan.
Customer Loyalty Representative
Whirlpool
Benton Harbor, MI
01.2012 - 08.2013
- Answering phones and emails about customer inquiries on product pricing, availability, specs, etc.
- Documenting customer service calls, scheduling service as needed.
- Assisting customers with education of new product lines.
- Upselling of products, services and extended warranties.
Assistant Manager
Deb
Elkhart, IN
11.2009 - 01.2012
- Performed merchandise returns, restocked or defected out merchandise as needed
- Opened and closed the store and completed corresponding paperwork
- Performed weekly markdowns and promotional changes
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
Education
GED -
Omega School
Madison, WI06.2001
Skills
- Communication skills
- Customer service
- Front desk
- Time management
- Microsoft Office
- Organizational skills
- Retail sales
- Order fulfillment
- Staff training
- Management
- Behavior Management
- Data entry
- Cash handling
- Sales
- Upselling
- Team management
Timeline
Personal Banker Associate
Fifth Third Bank
12.2023 - Current
Budtender
Cannavista Wellness
08.2023 - 12.2023
Budtender
Nobo Goods
04.2022 - 08.2023
Guest Services Representative
Fairfield Inn & Suites
03.2020 - 04.2022
Supervisor
Kids Quest
08.2015 - 03.2020
Skills Trainer
Gateway
08.2013 - 08.2015
Customer Loyalty Representative
Whirlpool
01.2012 - 08.2013
Assistant Manager
Deb
11.2009 - 01.2012
GED -
Omega School