Anne Skvor
Cedar Rapids,IA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
10.2023 - Current
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Certified Pharmacy Technician
CVS Pharmacy
10.2010 - 10.2023
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
Personal Trainer/Fitness Center Supervisor
HGN YMCA
06.2006 - 01.2015
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Encouraged participants to stay motivated and reach fitness goals.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Demonstrated proper technique for exercises to avoid injuries.
- Provided emergency first aid and CPR as needed.
Guest Service Attendant
Super Target South
11.2002 - 10.2010
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Order Administrator
Pickwick Manufacturing
02.2007 - 05.2009
- Updated company tracking system with latest information.
- Input order information into system and updated customer accounts to document and track customer orders.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Communicated with customers to address order inquiries, changes and cancellations.
Education
No Degree - Accounting
Hamilton Business College
Cedar Rapids, IASkills
- Quality control procedures
- Medication dispensing
- HIPAA regulations
- Pharmaceutical calculations
- Insurance billing
- Drug safety
- Proper labeling
- Interpreting and processing medication orders
- Workflow optimization
- Vaccine Administration
- Answering customer questions
- Secure storage of medications
Certification
- Office Professional Certificate, 07/2009 Kirkwood Community College
- PTCB National Pharmacy Technician Certification, 07/2011
- NPTA Certifications in Non-sterile, Sterile and Hazardous Compounding, 2015
- NPTA Vaccine Administration Certification, 2021
- NPTA Point of Care Testing Certification 2022
Timeline
Pharmacy Operations Manager
Walgreens
10.2023 - Current
Certified Pharmacy Technician
CVS Pharmacy
10.2010 - 10.2023
Order Administrator
Pickwick Manufacturing
02.2007 - 05.2009
Personal Trainer/Fitness Center Supervisor
HGN YMCA
06.2006 - 01.2015
Guest Service Attendant
Super Target South
11.2002 - 10.2010
- Office Professional Certificate, 07/2009 Kirkwood Community College
- PTCB National Pharmacy Technician Certification, 07/2011
- NPTA Certifications in Non-sterile, Sterile and Hazardous Compounding, 2015
- NPTA Vaccine Administration Certification, 2021
- NPTA Point of Care Testing Certification 2022
No Degree - Accounting
Hamilton Business College
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