Anne-Sophie Hopkins
Indianapolis,IN
Summary
Dynamic professional with extensive experience in retail and customer service, notably at JOANN Fabrics and Crafts. Proven expertise in inventory management and visual merchandising, coupled with a strong customer service orientation. Adept at multitasking and fostering relationships, consistently enhancing the shopping experience and driving sales growth.
Overview
19
19
years of professional experience
Work History
Associate
JOANN Fabrics and Crafts
Indianapolis, IN
07.2020 - 05.2025
- Processed payments using point-of-sale systems.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Trained new associates on store operations, policies, and procedures.
- Built relationships with customers by providing friendly customer service.
- Helped customers locate items within the store using the inventory system.
- Cleaned shelves, counters and tables to maintain organized store.
Owner
Le Salon
Indianapolis, IN
10.2013 - 01.2018
- Coordinated human resources activities, ensuring efficient recruitment and onboarding.
- Maintained accurate stock records and managed orders effectively.
- Cultivated strong supplier relationships for strategic procurement advantages.
- Executed front desk responsibilities, managing appointments, office organization, and client interactions.
- Created marketing campaigns to attract new customers.
- Developed policies and procedures for the organization.
- Reviewed legal documents related to business operations.
Office Assistant
La Beaute Spa Du Jour
Indianapolis, IN
01.2006 - 09.2013
- Executed general front desk duties, ensuring smooth daily operations.
- Managed stock levels, conducted ordering, and maintained supplier relationships.
- Engaged with clientele to enhance service experience and address inquiries.
- Facilitated product sales through effective communication and customer engagement.
- Collected payments accurately and efficiently to maintain financial integrity.
- Coordinated events to promote business initiatives and foster community involvement.
Education
Major - International Business
Essige
Aix En Provence, France07-1988
BBA - Marketing Management
Esarc/Essige
Marseille, France07-1986
Skills
- Point of sale operation
- Cash handling
- Inventory management
- Visual merchandising
- Customer service orientation
- Adaptability and flexibility
- Attention to detail
- Multitasking and organization
- Courteous and professional
Timeline
Associate
JOANN Fabrics and Crafts
07.2020 - 05.2025
Owner
Le Salon
10.2013 - 01.2018
Office Assistant
La Beaute Spa Du Jour
01.2006 - 09.2013
Major - International Business
Essige
BBA - Marketing Management
Esarc/Essige
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