Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Generic
Anne Stramara

Anne Stramara

Pittston,PA

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Strong understanding of coffee preparation techniques, machine maintenance, inventory management, and maintaining a clean workspace.

Overview

4
4
years of professional experience

Work History

Client Success Manager

Ryno Strategic Solutions
09.2024 - 06.2025
  • Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
  • Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
  • Streamlined communication between clients and internal teams for smoother project execution.
  • Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
  • Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.

Customer Support Specialist

Dick's Sporting Goods, Inc
08.2023 - 03.2025
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Barista

The Strange and Unusual
03.2021 - 03.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

BBA - Marketing

Wilkes University
Wilkes-barre, PA
06-2019

Skills

  • Cash handling
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Customer service excellence
  • Client engagement
  • Project management
  • Customer retention
  • Data analytics

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Important To Me

Work-life balance

Timeline

Client Success Manager

Ryno Strategic Solutions
09.2024 - 06.2025

Customer Support Specialist

Dick's Sporting Goods, Inc
08.2023 - 03.2025

Barista

The Strange and Unusual
03.2021 - 03.2025

BBA - Marketing

Wilkes University

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