ANNE THOMPSON

· Work in concert with two Regional Sales Managers over five states and three providence's in Canada providing field support for new and established accounts including: software presentations at regional marketing events and national meetings, demos for new clients and continued training and support for established practices.

· Maintain positive relations with customers with swift responses, supporting best in class customer experience.

· Developed training materials for a ground up basic dental assistant training course for uLab University and contribute content for software upgrades and other courses as needed.

• Presidents Club winner 2022.

• Conducting on site demos and trainings to the current customers.
• Maintaining customers and educating them on the current software updates.
• Working with dental labs in the assigned territories that will make the office and the laboratory successful.
• Follow up training and communication to the offices.

• Performed initial face to face, 2 day install with office staff during initial purchase.
• Continuous follow up with the office on the trainings to make sure that the implementation has a smooth transition within the office.
• Created new training manual for implementation process which streamlined time of install from 3 days to 2 while increasing retention of initial buyers 90% Travel.
• Training for in office on clinical aspects of the software and how to use the software and navigate the system.
• March 30th , the entire company was released due to Covid.

• 50 weekly face-to-face sales calls with customers and prospects in a scratch territory.
• Management of 150 dental practice accounts.
• Leveraging relationships with vendor partners and internal service team to grow business.
• Knowledge of dental industry practices, procedures, and products.
• Trade shows, monthly luncheons to provide company and product education to prospective clients.
• Use of CRM to document sales activities.

• Quota Achievement award for 2017 112% to Quota for 2017 with $358,000 in revenue in the first 7 months of employment.
• Volunteered for 4 trade shows in 2017 to increase my knowledge on the product and competitive landscape of Clinical Lab Services.
• Responsible for maintaining current customer relations.

• Managed Team of 5 Sales Representatives and hit Regional Quota in 2015, 2016.
• Grew revenue in the region by 129% in just under 2 years.
• Created new progressive pricing strategies which increased volume by 900 units in 2016.
• Worked with multiple divisions within Shikosha Dental to create targeted marketing material for different regions throughout the company.
• Develop strategies to solicit new business.
• Nurture and expand sales territories and fulfill business quotas.
• Successfully track sales opportunities and develop a funnel of potential clients.
• Organize, develop and manage a territory.
• Collaborate on sale proposals with other company divisions.
• Conduct in depth pricing analysis for clients to remain competitive.

• Practice Development Consultant of the Year 2010
• Generated $891K in sales in March 2012 with new case pricing program.
• Increased corporate revenues from $2.4MM to $6.4MM by driving customer-focused subscription program 40% Growth from 2010 to 2011, Ranked 3rd out of 11 Account Managers.
• Deliver on-site and classroom instructor led training courses related to the SureSmile orthodontic service involving state-of-the-art 3D intra-oral imaging, treatment planning software, and customized orthodontic wire bending.
• Coordinate software upgrades and performed new software functionality demonstrations on-site.
• Assist with the practice management software integration between SureSmile and existing PMS.
• Deliver user group training courses and performed trade show demonstrations.
• Create training materials, presentations, online webinars and job aids for orthodontic practice referral base.
• Provide consultative sessions for doctors on business development through effective marketing, patient and peer-peer referrals and practice education.
• Responsible for recommending customer suggested improvements and enhancements.