ANNE THOMPSON
Portland,OR
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of case management, clinical services, and continuity of care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Dental Software Trainer
MedSys Group
10.2024 - Current
- Provide both onsite and online training sessions on practice management software
- Work with other team members on specific projects across multiple software platforms
- Work with other teams to resolve customers issues related to training and implementations
- Collaborate with other teams on projects to improve customer satisfaction, including working on multiple projects with partners, as needed
- •Present updated curriculum for each new software release
- Maintain certification status on software and provide training sessions to customers as needed
Integration Specialist
Dentsply Sirona
04.2024 - 09.2024
- Conduct 3-4 in person trainings per week for offices in my assigned territory
- Conduct virtual retrains for offices on specific software questions
- Work with key members within office on CBCT positioning and imaging software
- Knowlegde of Sidexis Software, Sicat Implant, Airway and Endo Software to educate the Drs
- And Staff
- Reporting utilizing SalesForce.com
- Territory coverage: Oregon, Washington, Idaho, Montana, Wyoming and Alaska
Integration Specialist
Ulab Systems
01.2022 - 01.2024
- Work in concert with two Regional Sales Managers over five states and three providence's in Canada providing field support for new and established accounts including: software presentations at regional marketing events and national meetings, demos for new clients and continued training and support for established practices
- Maintain positive relations with customers with swift responses, supporting best in class customer experience
- Developed training materials for a ground up basic dental assistant training course for uLab University and contribute content for software upgrades and other courses as needed
- Presidents Club winner 2022
Clinical Application Specialist
Heron IOS
01.2021 - 01.2022
- Conducting on site demos and trainings to the current customers
- Maintaining customers and educating them on the current software updates
- Working with dental labs in the assigned territories that will make the office and the laboratory successful
- Follow up training and communication to the offices
Clinical Trainer
Inbrace INC
01.2020 - 03.2020
- Performed initial face to face, 2 day install with office staff during initial purchase
- Continuous follow up with the office on the trainings to make sure that the implementation has a smooth transition within the office
- Created new training manual for implementation process which streamlined time of install from 3 days to 2 while increasing retention of initial buyers 90% Travel
- Training for in office on clinical aspects of the software and how to use the software and navigate the system
- March 30th, the entire company was released due to Covid
Territory Representative
Benco Dental
07.2018 - 01.2020
- 50 weekly face-to-face sales calls with customers and prospects in a scratch territory
- Management of 150 dental practice accounts
- Leveraging relationships with vendor partners and internal service team to grow business
- Knowledge of dental industry practices, procedures, and products
- Trade shows, monthly luncheons to provide company and product education to prospective clients
- Use of CRM to document sales activities
Territory Sales Representative
Labrix Clinical Services
06.2017 - 07.2018
- Quota Achievement award for 2017 112% to Quota for 2017 with $358,000 in revenue in the first 7 months of employment
- Volunteered for 4 trade shows in 2017 to increase my knowledge on the product and competitive landscape of Clinical Lab Services
- Responsible for maintaining current customer relations
Sales Manager
Shikosha Dental
08.2015 - 06.2017
- Managed Team of 5 Sales Representatives and hit Regional Quota in 2015, 2016
- Grew revenue in the region by 129% in just under 2 years
- Created new progressive pricing strategies which increased volume by 900 units in 2016
- Worked with multiple divisions within Shikosha Dental to create targeted marketing material for different regions throughout the company
- Develop strategies to solicit new business
- Nurture and expand sales territories and fulfill business quotas
- Successfully track sales opportunities and develop a funnel of potential clients
- Organize, develop and manage a territory
- Collaborate on sale proposals with other company divisions
- Conduct in depth pricing analysis for clients to remain competitive
Account Manager
Orametrix INC
02.2010 - 08.2015
- Practice Development Consultant of the Year 2010
- Generated $891K in sales in March 2012 with new case pricing program
- Increased corporate revenues from $2.4MM to $6.4MM by driving customer-focused subscription program 40% Growth from 2010 to 2011, Ranked 3rd out of 11 Account Managers
- Deliver on-site and classroom instructor led training courses related to the SureSmile orthodontic service involving state-of-the-art 3D intra-oral imaging, treatment planning software, and customized orthodontic wire bending
- Coordinate software upgrades and performed new software functionality demonstrations on-site
- Assist with the practice management software integration between SureSmile and existing PMS
- Deliver user group training courses and performed trade show demonstrations
- Create training materials, presentations, online webinars and job aids for orthodontic practice referral base
- Provide consultative sessions for doctors on business development through effective marketing, patient and peer-peer referrals and practice education
Education
ILLINOIS CENTRALCOLLEGE
Skills
- Implantation
- Marketing
- Business development
- CAD/CAM
- CRM
- Customer relations
- Group Facilitation
- Leadership
- Public speaking
- Sales
- Six Sigma
- Technical training
Timeline
Dental Software Trainer
MedSys Group
10.2024 - Current
Integration Specialist
Dentsply Sirona
04.2024 - 09.2024
Integration Specialist
Ulab Systems
01.2022 - 01.2024
Clinical Application Specialist
Heron IOS
01.2021 - 01.2022
Clinical Trainer
Inbrace INC
01.2020 - 03.2020
Territory Representative
Benco Dental
07.2018 - 01.2020
Territory Sales Representative
Labrix Clinical Services
06.2017 - 07.2018
Sales Manager
Shikosha Dental
08.2015 - 06.2017
Account Manager
Orametrix INC
02.2010 - 08.2015
ILLINOIS CENTRALCOLLEGE
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