Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne Tillman

Waukesha

Summary


Retail and Restaurant management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Cafe Hollander
07.2022 - 07.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Assistant Manager

Dave and Buster's
07.2020 - 05.2022


  • Assist in setting tone of the shift and motivate staff
  • Helping guests to have a positive experience
  • Complete daily checklists and monthly Safety checklist
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Pull employee banks and Kiosks at end of shifts
  • Run Expo at peak times
  • Maintain cleanliness of building throughout shift

Server

Dave and Buster's
04.2019 - 03.2020
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Texas Roadhouse
09.2018 - 04.2019
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Take orders from patrons for food or beverages.
  • Collect payments from customers.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Server

Monks Bar and Grill
08.2016 - 04.2018
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Clean tables or counters after patrons have finished dining.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Take orders from guests and collect payment
  • Trainer for new servers

Lead Server

Norske Nooke
10.2015 - 11.2016
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Department Lead

Home Goods
08.2014 - 05.2015
  • Oversaw efficient inventory stocking and supply rotation.
  • Oversaw daily operations of the department to ensure smooth workflow
  • Set up displays and trained employees on current promotions.

Education

Bachelor of Science (B.S.) - Retail Merchandising and Management

UW-STOUT
Menomonie, WI
12.1992

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Cafe Hollander
07.2022 - 07.2025

Assistant Manager

Dave and Buster's
07.2020 - 05.2022

Server

Dave and Buster's
04.2019 - 03.2020

Server

Texas Roadhouse
09.2018 - 04.2019

Server

Monks Bar and Grill
08.2016 - 04.2018

Lead Server

Norske Nooke
10.2015 - 11.2016

Department Lead

Home Goods
08.2014 - 05.2015

Bachelor of Science (B.S.) - Retail Merchandising and Management

UW-STOUT

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