Summary
Overview
Work History
Education
Skills
Timeline
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ANNE TROXELL

Waterford Twp,MI

Summary

To develop and maintain lifetime relationships that will increase business for all involved. To learn and share information regarding serving the client, and also to sharpen skills of anticipating and exceeding the client’s needs. Outstanding customer service is always the main focus. A natural multi-tasker and a lifetime in the restaurant industry has made thinking on my feet no less than second nature. Have had the opportunity to learn, and apply my skill set, related to serving the public in some of the finest restaurants in southeastern Michigan. Have extensive experience serving gourmet cuisine and representing wines from around the world, along with the training and development of team members. I am not only very comfortable with this responsibility, I excel at it. Committed to the Team Approach, and am an excellent team leader and member. I also have a great attention to detail and strive to implement this in various ways to elevate the service experience. Restaurant Manager with experience leading multi-million dollar restaurants as well as private events. Driven to raise standards for fine dining and all aspects of guest relations.

Overview

36
36
years of professional experience

Work History

Restaurant Manager and Event coordinator

Joe Muer Seafood
Bloomfield Hills
05.2017 - Current
  • Part of Management team helping to lead staff of 30.
  • Event Coordinator, I prospect, book and coordinate all private events.
  • In charge of staff Training for this location, new hires and weekly training's.
  • Identify team weak points and implemented corrective actions to resolve concerns.
  • Fine Dining Service, with extreme attention to detail. Extensive knowledge of menu, large wine list and spirits.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Prepared for and executed new menu implementations
  • Led and directed team members on effective methods, operations and procedures
  • Carefully interviewed, selected, trained and supervised staff

Account Executive

United Wholesale Mortgage
08.2016 - 04.2017
  • #1 Wholesale mortgage lender in the nation
  • Fast paced environment, where we are responsible for building lasting relationships with a clientele of independent Mortgage Brokers.
  • Extensive product knowledge is a must, ability to present said knowledge, guide brokers on using our system, and also selecting what products would be of best use to Brokers and their borrowers.
  • This position also entails managing pipeline of loans each broker puts through our system, and providing them and their borrowers with exceptional level of service UWM is renowned for.

Lead Server and Trainer

The Rugby Grill at The Townsend Hotel
10.2006 - 07.2016
  • Award winning Four Diamond Hotel.
  • I was part of highly trained service team in charge of upholding standards recognized by Forbes.
  • I have studied in wine programs led by Certified Master Sommeliers.
  • Extensive table side cooking, wine service and presentation to clientele with exceptionally high expectations.
  • I was one of 2 leaders and trainers for night staff.

Real Estate Sales Associate

Real Estate One
09.2009 - 11.2015
  • Licensed Real Estate Sales Agent.
  • Assisting clients in entire process of buying and/or selling their home.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings
  • I excel at multitasking and communicating with all parties involved, from Agents to Mortgage lenders, Insurance and Title Companies and guiding my clients to
  • Increased revenue opportunities by marketing real estate to various commercial and private clients
  • Increased home sales through persuasion, negotiation and closing prowess

Trainer and Lead Server

Huron River Club
12.2004 - 05.2006
  • Part of team hired to train existing staff in food and wine service techniques to raise level of professionalism to fine dining standards.
  • Private club where members dine frequently and require personal as well as professional attention/service.
  • Another aspect that was brought to fruition was instituting wine program up to and including offering individual wine lockers for interested members.

Lead Server and Trainer

Five Lakes Grill
05.2000 - 12.2004
  • High volume restaurant owned and operated by Chef Brian Polcyn in Milford, MI.
  • Developed and implemented server and server assistant training program, worked closely with Chef Brian, and his managing staff to ensure high standards were maintained in dinning room.
  • Executed front of house staff for Chef Brian’s multiple coarse theme dinners.
  • Restaurant of the Year 2005, Detroit Free Press.

Education

Associate of Arts - Liberal Arts OCC, Psy, Interior Design

Oakland Community College
Auburn Hills, MI

Real Estate License
Michigan

Skills

Real Estate License, State of MI

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Timeline

Restaurant Manager and Event coordinator

Joe Muer Seafood
05.2017 - Current

Account Executive

United Wholesale Mortgage
08.2016 - 04.2017

Real Estate Sales Associate

Real Estate One
09.2009 - 11.2015

Lead Server and Trainer

The Rugby Grill at The Townsend Hotel
10.2006 - 07.2016

Trainer and Lead Server

Huron River Club
12.2004 - 05.2006

Lead Server and Trainer

Five Lakes Grill
05.2000 - 12.2004

Associate of Arts - Liberal Arts OCC, Psy, Interior Design

Oakland Community College

Real Estate License
ANNE TROXELL