Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anne Ulysse

Hollywood

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Akam Associates
11.2024 - Current
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • operate elevators
  • Monitor front desk cameras
  • Keep in contact with management incase of emergency

Guest Sevices Agent

Diplomat Beach Resort
08.2021 - 08.2024
  • Greeted customers in a friendly and professional manner, providing them with product information and assistance
  • Offered assistance with luggage storage, car rental arrangements, and other special requests from customers
  • Collaborated with the front desk staff to ensure that all guest requests were handled in a timely manner
  • Provided information about local shopping, dining, nightlife, and recreational destinations
  • Greeted and welcomed guests upon their arrival at the hotel and answered any questions they had regarding amenities
  • Provided directions to guests
  • Promoted hotel brand loyalty programs to encourage guest participation
  • Developed a thorough understanding of incoming group reservations to ensure prompt check-in time
  • Verified accuracy of room rate in relation to room type requested by guest at time of reservation
  • Performed cashier duties accurately, including processing payments and issuing receipts
  • Collaborated with team members to provide exceptional customer service at all times
  • Maintained a clean work area to ensure compliance with health codes and safety regulations
  • Utilized problem-solving skills to resolve conflicts between customers or staff members in a diplomatic way
  • Multi-tasking to ensure and reduce wait times at checkout counters during busy periods
  • Maintained up-to-date records of guest interactions using computer systems
  • Resolved guest issues with creative solutions, escalating major concerns to management
  • Reconciled daily cash drawers and prepared end-of-day reports
  • Coordinated with housekeeping staff to verify all rooms were clean and ready for guests
  • Assist guest with their account including charges, payments, and credits
  • Obtained reservation information and followed rate ratios to accurately charge customers
  • Utilized extensive knowledge of rates, packages, and special promotions to stay up-to-date with hotel occupancy
  • Tracked lost and found items ensuring proper documentation was completed when necessary
  • Run daily reports
  • Completed verification reports and system updates to maintain smooth operations
  • Issued room keys and delivered instructions to bellman
  • Recorded guest comments and complaints, referred customers to managers as necessary
  • Respond to guest in under three minutes on Kipsu in order to ensure prompt service

Front Desk Agent

Marriot Beachplace Tower
08.2021 - 12.2022
  • Stay in contact with all departments
  • Input housekeeping/ engineering request in system
  • Verify and buzz guest into hotel
  • Take messages for members of staff
  • Fax, print and scan documents
  • Review and verify member rates internal system
  • Filing and sorting documents
  • Pend guest if not available upon arrival/ check-in time
  • Store credit card information on system
  • Transfer over internal/ incoming reservation into back-up system every two hours
  • Performed check-in and check-out duties for arriving and departing guests in accordance with established procedures
  • Developed relationships with customers to ensure satisfaction throughout their stay
  • Provided excellent customer service to guests by addressing inquiries and resolving complaints in a timely manner
  • Utilized problem solving techniques to efficiently troubleshoot guest issues
  • Demonstrated strong communication skills while interacting with guests, co-workers, and supervisors
  • Maintained accurate records of all transactions for auditing purposes
  • Prepared reports detailing all activities completed during each shift for management review
  • Greeted visitors warmly upon arrival at the hotel
  • Managed reservations using the hotel's computer system in an efficient manner
  • Inspected public areas for cleanliness and tidiness after each shift
  • Tracked inventory of supplies needed for the front desk area on a regular basis
  • Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints

To-Go Server/ Hostess

Longhorn Steakhouse
01.2018 - 03.2021
  • Answered phone calls to take reservations and address guest questions and concerns
  • Greeted customers and provided them with menus
  • Demonstrated flexibility by helping out in other departments as needed
  • Assisted in seating guests and managing the wait list
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Conversed with members and guests in outgoing and friendly manner
  • Maintained cleanliness of the lobby area, including wiping down tables and chairs
  • Operated cash registers to accept payments for food and beverages
  • Demonstrated excellent customer service skills to ensure a pleasant dining experience
  • Escorted guests to proper tables or offered open seating options in bar
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
  • Helped bus tables and ran food to patrons during high-volume periods
  • Monitored restaurant activity to determine seating and dining flow
  • Assisted in closing duties such as restocking supplies, cleaning dining areas
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Delivered customer checks and securely processed credit card or cash payments

Education

Accounting Technology

Broward College
Fort Lauderdale, FL

Skills

  • Stress Management
  • Communication
  • Critical Thinking
  • Positive Attitude
  • Leadership
  • Team Collaboration
  • Service Efficiency
  • Guest Service
  • Guest Satisfaction
  • Guest relations
  • Mail distribution
  • Decision-making
  • Administrative skills

Languages

Creole

Timeline

Front Desk Receptionist

Akam Associates
11.2024 - Current

Guest Sevices Agent

Diplomat Beach Resort
08.2021 - 08.2024

Front Desk Agent

Marriot Beachplace Tower
08.2021 - 12.2022

To-Go Server/ Hostess

Longhorn Steakhouse
01.2018 - 03.2021

Accounting Technology

Broward College

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Anne Ulysse