Anne-Valérie Noel
Dallas,GA
Summary
A Hard working Customer service professional with more than 5 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions. Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes. Dedicated, client-focused secretarial professional with deep knowledge of office management procedures. Proficient understanding of MS Office. Excellent customer service, with strong attention paid to detail, organization, and presentation skills. Fluent in Haitian Creole - French - English Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Specialist III
Johnson & Johnson
Palm Beach Gardens, FL
09.2021 - 10.2022
- Resolve customer experience gaps caused by quality of service failures using available data sources including but not limited to: service issues, customer complaints, on-time in full at delivery failures, customer-facing employee feedback, and direct customer feedback channels (i.e
- Complaints, surveys, product ratings, social media)
- Define & resolve complex issues to improve the end-to-end consumer and customer experience through robust problem-solving methodologies.
Remote Client Service Specialist
Setra Systems Inc
Boxborough, MA
05.2020 - 09.2021
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Issue credits.
Secretary/Receptionist
Framingham Temple French SDA Church
Framingham, MA
01.2017 - 12.2020
- Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors, scheduling meetings and providing personalized support for other employees in their office
- Maintained office schedules and filing systems
- Handled office correspondence and incoming and outgoing mail
- Kept track of everything from deadlines to essential files.
Remote French Customer Service Representative
Drive DeVilbiss Healthcare
Port Washington, NY
07.2018 - 03.2020
- Attract potential customers by answering product and service questions; suggesting information about other products and services
- Responsible for taking orders, involved with processing payments, logging customer complaints and concerns, and explaining details about a product or service
- Receive over 50 inbound calls, interact with customers on the phone.
Customer Service Representative
Therapro Inc.
Framingham, MA
05.2017 - 01.2018
- Attract potential customers by answering product and service questions; suggesting information about other products and services
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Responsible for taking orders, involved with processing payments, logging customer complaints and concerns, and explaining details about a product or service
- Interact with customers in a variety of ways, such as in person, and on the phone.
Education
Associate of Applied Science - Audio Engineering
SAE Institute of Technology
Atlanta, GA06-2024
Certification - Medical Billing and Coding
E&S Academy
Elizabeth, NJ11-2015
High School Diploma -
John E. Dwyer Technology Academy
Elizabeth, NJ06.2013
Skills
- Microsoft Office
- Customer Service Specialist (6years)
- Bilingual: Fluent in French, Haitian Creole and English
- SAP System Knowledge (3 years)
- Customer Retention
- Customer Order Management
- Account Management
- Complaint resolution
- De-Escalation Techniques
- Mac OS
- Medical Terminology
- Google Docs
- IOS
- Analysis skills
- Salesforce (5 years)
- JD Edwards (3 years)
- NetSuite
Certification
Medical Billing and Coding
Additional Information
People skills: Enthusiastic people person, advanced problem-solving, great organizational, team player, attention to detail. Excellent verbal and written communication skills.
Personal Information
Title: Remote Customer Service Specialist / Administrative Clerk
Awards
National Honor Society
Timeline
Customer Service Specialist III
Johnson & Johnson
09.2021 - 10.2022
Remote Client Service Specialist
Setra Systems Inc
05.2020 - 09.2021
Remote French Customer Service Representative
Drive DeVilbiss Healthcare
07.2018 - 03.2020
Customer Service Representative
Therapro Inc.
05.2017 - 01.2018
Secretary/Receptionist
Framingham Temple French SDA Church
01.2017 - 12.2020
Associate of Applied Science - Audio Engineering
SAE Institute of Technology
Certification - Medical Billing and Coding
E&S Academy
High School Diploma -
John E. Dwyer Technology Academy
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